topic Re: i forgot my xperia go password lock screen. someone can help me ? in Other/General

i forgot my xperia go password lock screen. someone can help me ?

muhd_aliffffff — Tue, 20 Oct 2015 00:37:47 GMT

my phone cant detected on pc . i tried several ways but still cant solve this .

Re: i forgot my xperia go password lock screen. someone can help me ?

Uliwooly — Tue, 20 Oct 2015 00:41:26 GMT

@muhd_aliffffff

Check this out

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: i forgot my xperia go password lock screen. someone can help me ?

Jake-SonyXperia — Tue, 20 Oct 2015 00:55:31 GMT

Hi muhd_aliffffff,

Welcome to the community,

You may need to use PC Companion to perform a software repair, as I am not confident that the Xperia Go was able to use the My Xperia function. However please try Uliwoolys instructions first, if that fails please use the instructions below.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: i forgot my xperia go password lock screen. someone can help me ?

muhd_aliffffff — Tue, 20 Oct 2015 23:11:36 GMT

phone connected with with computer but cant detect . have another ways ?

Re: i forgot my xperia go password lock screen. someone can help me ?

muhd_aliffffff — Tue, 20 Oct 2015 23:12:19 GMT

i tried and My Xperia cant found my phone

Re: i forgot my xperia go password lock screen. someone can help me ?

Jake-SonyXperia — Tue, 20 Oct 2015 23:45:33 GMT

When you connect to the PC, you need to make sure that the device is first powered off and second that you have gone through all of the steps first, you will not connect the device until the very end of the process.