topic Re: Xperia XA1 Ultra Sound problem in XA Series

Xperia XA1 Ultra Sound problem

JM150 — Mon, 16 Oct 2017 13:05:43 GMT

Running Android 7.0. Had most recent Sony update. Was playing a game (DC Legends) when I received a phone call. Ringer sound was working, however when I answered the phone, I could not hear any sound from the earpiece or the speaker. My wife later said she couldn't here me either. I figured it was just a fluke and that everything was OK. Next morning my alarm on the phone did go off and I was able to hear it. Later in the day I wanted to watch YouTube video's and notced that the sound wasn't working. After doing the obvious things (cold shut down & start/ checking that the sound levels were on) I did run the diagnostics. Came up that the speaker phone/earpiece & microphone are no longer functioning. Only thing left was to do a reset, which I did last night. Still have the same problem. Ran the diagnostic on the reset phone and no sound from either speaker and the microphone isn't working. Does anyone have any other solution(s) for me to try?

Re: Xperia XA1 Ultra Sound problem

Brobddy — Tue, 17 Oct 2017 02:19:47 GMT

take a toothstick and clean up audio jack. some dust, greese, wool inside

Re: Xperia XA1 Ultra Sound problem

SarahM — Tue, 06 Feb 2018 16:08:01 GMT

I am having the exact problem. Did you manage to fix it. What did you do to fix it?

Re: Xperia XA1 Ultra Sound problem

Infact — Sun, 11 Feb 2018 13:06:56 GMT

I bought a new Xperia XA1 Ultra.After installing all those xperia updates,all of a sudden sound is gone while listening to music.Finally I had to turn off my Bluetooth,turnoff my WiFi, closed music app and restarted them again to get the sound working again.I have experienced the same issue multiple times in the past 24 hours. I remember it installed all xperia system updates.dont know if the system updates created this sound issues.Please help

Re: Xperia XA1 Ultra Sound problem

aptcel — Wed, 25 Apr 2018 03:34:50 GMT

Can the Sony management provide instructions on how to fix the sound problem of our unit?

It's been a week since every caller cannot hear any response from me. My aid is use loud speaker mode and ear plugs.

Re: Xperia XA1 Ultra Sound problem

Qatrium — Wed, 25 Apr 2018 04:22:17 GMT

@aptcel

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Xperia XA1 Ultra Sound problem

bizabrodie — Fri, 29 Nov 2019 02:36:08 GMT

having no sound all nite has been driving me insane, came across your solution, and turns off WiFi and restarted it and bam sound started right away thank you so much xx