topic XA2 Black Screen in XA Series

XA2 Black Screen

Bert1984 — Tue, 15 May 2018 09:48:06 GMT

Hi, I had a black screen, would not start up again, nor connect with USB to Sony Companion. Only the purple light was still blinking

The fix was very easy: Press on/off button + sound-button for 10 seconds; it came to life again.

Goodluck with fixing your problem

Re: XA2 Black Screen

Jonas — Tue, 15 May 2018 14:46:58 GMT

Hi @Bert1984, welcome to our forum and thank you for sharing the solution to the unexpected behaviour that you were experiencing!

Pressing the power button and volume down button at the same time will force a restart or a shut down, kinda like removing the battery on older devices that had a battery that you could remove.

Have a great day!

Re: XA2 Black Screen

Ms85 — Tue, 03 Jul 2018 20:14:03 GMT

Thank u. My device was updating and retarting but went blwnk followed ur advice and it worked.

Re: XA2 Black Screen

ryan30 — Sat, 20 Jul 2019 22:06:00 GMT

i tried everything on this list and it is not working

Re: XA2 Black Screen

Jonas — Fri, 26 Jul 2019 11:36:23 GMT

Hi @ryan30, sorry to hear about your device.

Is the device turned on and the device is turned off, or is the device turned off and can't be powered on?

Since it didn't work to hold the power button and the volume up key for 10 seconds, try holding both of them down for 2 minutes > ignore all vibrations > connect the device to a charger and wait for the charging icon to show up on the screen > try powering on the device.

If there is no change, try performing a software repair using Xperia Companion, but keep in mind that all data stored on the internal storage will be deleted in this progress.

Let me know if that helps!