topic Re: Backup & restore app in XA Series

Backup & restore app

SieghartI — Tue, 10 Apr 2018 01:39:50 GMT

Does Backup & restore app not allow you to restore backup if bootloader is unlocked or ever was unlocked?

Re: Backup & restore app

Lord_viridis — Tue, 10 Apr 2018 07:51:34 GMT

It might be DRM based, I'll see if I can find out more for you.

Re: Backup & restore app

SieghartI — Wed, 11 Apr 2018 18:22:30 GMT

Hello Viridis

I am going to have my device sent in for a repair since I cannot restore the backup or create new backup.

And is there anything else I may need to do to prepare the device before it is sent to repair (i.e. take out the SIM tray or not ?)?

Re: Backup & restore app

Jonas — Fri, 20 Apr 2018 08:54:17 GMT

Hi @SieghartI,

Xperia Backup & restore can't be guaranteed to function properly if you unlock the bootloader of your Xperia device.

As to your question, only send in the device, but you can keep the SIM tray in the device, but remove any SIM and/or SD cards from the device.

I hope that answers your question!

Re: Backup & restore app

SieghartI — Mon, 23 Apr 2018 19:02:36 GMT

hello Jonas

I think that such an app which gives you option to backup offline in your phone should work regardless of unlocking your bootloader or not since there is no other way to do a backup on the phone and more importantly restore the backup done before unlocking bootloader.

Re: Backup & restore app

Jonas — Fri, 27 Apr 2018 08:56:34 GMT

Hi again!

I understand that, however that is all the information that I have available for this application when the bootloader is unlocked.

There is another part of our forum that is more suited towards unlocked bootloader and so forth, so you may want to take a look at the link below.

/t5/Developer-World/ct-p/DeveloperWorld

Re: Backup & restore app

SieghartI — Thu, 03 May 2018 01:11:29 GMT

Hi Jonas

So there is no way to restore backup created by BnR app without the DRM keys?

Can processor replacement restore DRM keys?

Re: Backup & restore app

Uliwooly — Thu, 03 May 2018 05:24:20 GMT

@SieghartI

you will have to replace the motherboard and that will cost you almost the same as a new device.

Re: Backup & restore app

SieghartI — Thu, 03 May 2018 08:16:58 GMT

Hi Uliwooly

So it would cost around £230 to repair it?

Do you know the approximate price of repair from personal experience of losing DRM?

Re: Backup & restore app

Jonas — Wed, 09 May 2018 13:48:43 GMT

Hi again @SieghartI,

I would recommend that you post your question in the sub forum called Developer world as that is better suited for your question.

/t5/Developer-World/ct-p/DeveloperWorld

The information I have available is that Xperia Backup & restore can't be guaranteed to function properly if you unlock the bootloader of your Xperia device.

Regarding the cost for a repair it's hard for me to give you an estimated cost as they vary between regions/markets, however your Local support team might be able to give you an estimated cost for the repair in your market, so please get in touch with them.

Re: Backup & restore app

SieghartI — Sat, 04 Aug 2018 15:42:15 GMT

Hi Jonas

An update on phone repair. Sony did not repair my device so I bought a new Sony Xperia XA1 to recover my backup.