topic Re: Rear camera in XA Series

Rear camera

Marce01 — Tue, 07 May 2019 10:06:24 GMT

Does anyone know why my rear camera is not working?

The front one is working fine.

Need some help please?

Re: Rear camera

Martin1 — Tue, 07 May 2019 12:56:05 GMT

Hi @Marce01, I am sorry to hear about this.

Do you receive any kind of error message from the camera app while trying to use the main camera or is the display just black?

Firstly i would suggest that you try clearing data for the camera app in order to reset all settings for the camera app. In order to do this, find and tap Settings > Apps and notifications > App-info/Show all XX apps > Camera > Storage > Clear data > Tap "OK" > Restart the phone. Your previously taken photos will not be affected by this measure.

Another good idea is to try to reboot your phone in safe mode and see if the main camera works while in safe mode. All apps downloaded from play store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If none of these measures manages to improve the functionality of the main camera I suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first in order to prevent data loss.

Try these measures and let me know how it goes!

Re: Rear camera

Marce01 — Tue, 07 May 2019 13:35:51 GMT

Hello Martin.

Really Thank You for your tips.

I tried The first one with clearing data and it works. Thank you so much for your help 🤗🤗🤗

Re: Rear camera

Martin1 — Tue, 07 May 2019 13:40:37 GMT

Thank you @Marce01 for your quick reply!

I am delighted to hear that you managed to resolve it so easily! Feel free to return if you have any other questions regarding your phone!

Re: Rear camera

WaqasMalik — Thu, 18 Jul 2019 09:14:30 GMT

I also have same problem please also tell me when you solve the problem

Re: Rear camera

Martin1 — Thu, 18 Jul 2019 09:44:27 GMT

Hi @WaqasMalik, sorry to hear about that.

Have you been able to try any of the troubleshooting that i mentioned in my previous post?

Re: Rear camera

WaqasMalik — Thu, 18 Jul 2019 15:00:52 GMT

No I didn't see any previous post. Please guide I am so upset about that fault

Re: Rear camera

Martin1 — Fri, 19 Jul 2019 06:11:24 GMT

I see, @WaqasMalik.

Do you receive any kind of error message from the camera app while trying to use the main camera or is the display just black?

Try these measures and let me know how it goes!