topic Fingerprint sensor completely unresponsive after recent system update in XA Series

Unresponsive fingerprint sensor after XA2 update

Drpies — Fri, 16 Aug 2019 10:07:00 GMT

After the latest security update (. 400) the fingerprint sensor had gone from super quick to anything from 1-20 seconds or not at all to activate. Have reset the finger prints and entered new ones but there is still a clear delay from the sensor after the update.

Re: Unresponsive fingerprint sensor after XA2 update

Ckovvi — Fri, 16 Aug 2019 11:31:31 GMT

I have no such problem. Updated to the latest version and figerprint sensor works just like before.

Re: Unresponsive fingerprint sensor after XA2 update

tornado314 — Fri, 16 Aug 2019 13:33:38 GMT

Same issue here with my XA2. Before the 400 update, I am happy with how my fingerprint sensor works. After updating to 400 it took me a while to unlock my phone. Most of the time, the sensor don't work at all, I have to restart my phone just to make it work again. I dont restart my phone when I am on the old software, never encounter this problem before. It's very frustrating when I am on hurry.

Just saw same issue in XA2 plus topic here /t5/Xperia-XA2-Plus/Last-udate-50-2-A-0-400/td-p/1386217#gref

Hope Sony fix this ASAP

Fingerprintmanager does´nt work

Leo2703 — Tue, 20 Aug 2019 22:38:47 GMT

Fingerprintmanager does´nt work without any "install app" ...

I deleted the 2 prints and treyed to insert 2 new one; but it does not work

If I touch the sensor nothing happend

Thanks & kind regards

Leo2703

Fingerprint sensor completely unresponsive after recent system update

TheJeff — Wed, 21 Aug 2019 03:37:57 GMT

Fingerprint sensor completely unresponsive after recent system update

Re: Unresponsive fingerprint sensor after XA2 update

Drpies — Thu, 22 Aug 2019 22:59:16 GMT

So after update 400 the fingerprint sensor stayed broken which annoyed me too much to deal with so I have rolled back the OS to build 379 and everything is great again!

Re: Unresponsive fingerprint sensor after XA2 update

tornado314 — Fri, 23 Aug 2019 05:17:18 GMT

Hi Drpies

Seems like sony is unresponsive too about our concern :). How did you roll back to 379? TIA

Re: Unresponsive fingerprint sensor after XA2 update

Drpies — Fri, 23 Aug 2019 08:28:03 GMT

Sony said I couldn't do it but I did some internet searches and found a programme called newflasher, which is discussed at length on XDA forums.