topic Re: I can't transfer video files from my phone to my computer in XA Series

I can't transfer video files from my phone to my computer

victorjohna — Thu, 08 Sep 2016 12:39:36 GMT

I am unable to tranfer videos taken in the mobile to my computer. I was able to do it earlier through Sony pc companion and mediago

Re: Transfer of Videos

Emir1 — Thu, 08 Sep 2016 13:02:30 GMT

Hi @victorjohna,

Do you use the native Windows explorer in order to navigate the video file?

To do so, connect your device to your computer through USB > Press the Windows button + E on your keyboard > Choose your device > Navigate to the video file > From here, handle the file as you would any other file on your computer. Alternatively, you could open the file browser in Xperia Companion.

Is this where the error occurs, and if so do you get any error message? What does it read?

Re: I can't transfer video files from my phone to my computer

1adrian1 — Thu, 08 Sep 2016 16:45:46 GMT

Have you changed the USB options upon plugging in to the PC, it'll be on charging only needs to be on mtp file transfer

Re: I can't transfer video files from my phone to my computer

victorjohna — Fri, 09 Sep 2016 12:43:08 GMT

Yes. I checked it. The photos I am able to copy and paste. But the videos do not allow to be copied. Earlier in Sony pc companion, these video files would not allow to be picked. But after we tranfer them to our library we can do whatever was needed.

Re: I can't transfer video files from my phone to my computer

Emir1 — Fri, 09 Sep 2016 12:54:46 GMT

So you tried using the windows file explorer as I instructed? Do you get any type of error message or what happens when you try to copy it locally to your computer?

Re: I can't transfer video files from my phone to my computer

victorjohna — Sun, 11 Sep 2016 17:27:26 GMT

No message comes. When I try to copy and then try to paste it in the computer, nothing happens. Earlier when I was using Xperia Z1. when I tried to play it in PC, i would get the message " this video is too large to be played. try to copy it to your library and play". But now I am unable to copy it. And get no message

Re: I can't transfer video files from my phone to my computer

Ravi17 — Sun, 30 Apr 2017 05:05:04 GMT

Same here, only photos can be moved either manually or via mediaGo but I cannot move video files to system.

I do a manual work by removing sd card and the same is inserted in computer and then i copy, such a waste fo time.

Not user friendly

Re: I can't transfer video files from my phone to my computer

Emir1 — Tue, 02 May 2017 13:39:10 GMT

That sounds very strange, I am sorry to hear that. I tried replicating the behaviour just now, but it transfers just fine during my tests. Could you give me some more information about the video types? Is it video files which you have recorded yourself, or does it only occur to downloaded/transferred videos? In addition, just for reference, what computer system are you running (For example Windows 10)?

Re: I can't transfer video files from my phone to my computer

Jatin_zap — Fri, 04 Aug 2017 20:17:19 GMT

I can't view videos when Xperia Z connected to PC , I wang to transfer all videos to PC as they are using most of the space of my Mobile. They are all self recorded through phone and the format is mp4.

The path says storage /emulated/0/Dcim

But can't find anything as Emulated in PC

Please guide.

Re: I can't transfer video files from my phone to my computer

Roadrunny76 — Fri, 04 Aug 2017 20:32:20 GMT

When you connect your phone to PC are you changing the connection option from Charging only to MTP? When you browse your phone from the PC just check Internal storage (or phone) / DCIM.

Re: I can't transfer video files from my phone to my computer

Jatin_zap — Sat, 05 Aug 2017 11:10:44 GMT

Thankds for replying but its not working i tried that

Re: I can't transfer video files from my phone to my computer

Emir1 — Mon, 07 Aug 2017 11:39:24 GMT

That sounds strange, at which step do you experience that it does not work? Where do you get stuck? Also, could you please let me know which Computer operative system it is that you're running?

Thank you and I hope to hear from you soon!

Re: I can't transfer video files from my phone to my computer

victor1961 — Tue, 10 Oct 2017 17:46:25 GMT

the problem still continues.

Secondly, I am able to display the photos taken with the mobile onto my tv screen using the cast function.

But the same I am not able to do with the videos. It says this video is an unsupported format.

I own a sony bravia tv

with love

Victor