topic WiFi Issues in XA Series

Wifi connection issue

PsiAmNumber4 — Tue, 13 Sep 2016 23:58:03 GMT

I am wondering if anyone can help me. My wifi on my xperia xa ultra keeps disconnecting and won't reconnect. Sometimes after I restart the device it will work fine for a while then when I leave and come back it won't reconnect. (I live on a college campus with campus wide wifi) other times the phone jut won't connect to the wifi. I know it's not the router itself because my computer connects to it just fine.
I really want to fix this issue without having to buy another unit.

Re: Wifi connection issue

CameronT — Wed, 14 Sep 2016 00:07:15 GMT

Hi @PsiAmNumber4,

Welcome to the community.

I'm sorry you're having issues with your WiFi. Can you please try forgetting and reconnecting to the network? To do this, go to Settings > WiFi > Tap and hold on your WiFi connection, then choose "Forget network". Once you have done that, try to reconnect and see if there's any change.

Do you know if the issue happens with any other WiFi connections?

Re: Wifi connection issue

PsiAmNumber4 — Wed, 14 Sep 2016 00:24:34 GMT

I have been doing that, at best it works for a few hours then disconnects again. As of right now the schools wifi is the only one that I have access to.

Re: Wifi connection issue

CameronT — Wed, 14 Sep 2016 00:26:26 GMT

@PsiAmNumber4,

Can you test the phone in safe mode and see if it's any different?

Re: Wifi connection issue

PsiAmNumber4 — Wed, 14 Sep 2016 00:45:03 GMT

How do I go about doing that

Re: Wifi connection issue

CameronT — Wed, 14 Sep 2016 01:19:29 GMT

@PsiAmNumber4,

I put a link to the process in the words "safe mode", but here's the full link:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008/jump-to/first-unread-message

Re: Wifi connection issue

Iamnumber4 — Wed, 14 Sep 2016 01:26:44 GMT

Thank you, I am trying that now.

Re: Wifi connection issue

PsiAmNumber4 — Wed, 14 Sep 2016 01:44:36 GMT

It's still disconnecting. But it at least reconnects now. Could this be a defect in the wireless connection in my phone or is there another possible fix for it.

Re: Wifi connection issue

CameronT — Wed, 14 Sep 2016 01:58:46 GMT

@PsiAmNumber4,

Ideally, if we could test it on another WiFi connection it would be best so we can confirm if the issue is with the phone or the WiFi network.

I understand that it is a university connection so you will be unable to adjust the settings for it, but there could still be a compatibility issue with your phone and the router.

Re: Wifi connection issue

Miepje007 — Wed, 14 Sep 2016 02:16:50 GMT

SAME problem overhere. Wifi at home. Computer, iPad and phone husband are doing fine. My phone does connect at other Wifi places. Just tried Safe modus and it worked! Back to normal modus and Wifi disconnects the whole time. What could be the problem?

Re: Wifi connection issue

CameronT — Wed, 14 Sep 2016 04:01:51 GMT

Hi @Miepje007,

Welcome to the community.

If it is functioning correctly in safe mode, then it would indicate that a third party app is causing the issue. Unfortunately, it's not easy to determine exactly what app is causing this to happen. The only real way to do this is to uninstall apps one by one until you find the one causing the issue.

Before you begin uninstalling apps, I recommend you make sure that all apps are up to date with the latest versions, as if an issue was present in the app, it may have been resolved with an update.

Re: Wifi connection issue

NealR — Sun, 02 Oct 2016 00:59:50 GMT

I have the same problem. The quickezt fix, as annoying as it is, is to turn off wifi and tben turn it on again. This usually sees the wifi signal and connects. This is a pain, but it is the only way short of restarting the phone.

XA Ultra - WIFI keep scanning forever

Celica77Mustang — Thu, 27 Oct 2016 16:57:56 GMT

So, I bought XA Ultra like almost 2 month ago, I love it. It's an white model, and

But the problem is, It's keep scanning, it doesn't say it can't catch the wifi, nor no wifi is available. It just scans forever, So I always have to restart the phone to connect the wifi.(It does connect to wifi) Which is really annoying, and I want to fix it immdiately.

Anybody have the same issue as I have? I've been searching google, but XA Ultra is fairly new, so I can't find that much info.

Here is device info, If anybody can help, I would appriciate it.

Re: XA Ultra - WIFI keep scanning forever

Uliwooly — Thu, 27 Oct 2016 17:46:13 GMT

Maybe repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: XA Ultra - WIFI keep scanning forever

Didrik — Fri, 28 Oct 2016 08:16:06 GMT

Hi @Celica77Mustang07,

I'm sorry to hear about the trouble you are having with your Xperia XA Ultra

Is there any change if you reboot your phone to safe mode or is it still just scanning without finding anything?

I would also recommend performing a network settings reset, information on what data is reset when performing a network settings reset can be found here. In order to perform the reset, go to Settings > Backup & reset > Tap Network settings reset, the menus will look like the on the images below.

Check if you are able to find an available WiFi-network after the network reset.

Let me know how if goes!

Re: XA Ultra - WIFI keep scanning forever

Nyegnav — Fri, 28 Oct 2016 15:33:36 GMT

Same Issue for Me.

I also have Battery Drain as a result, and Bluetooth cuts out when listening to music.

I've read the XA had massive issues with these two things and were related to Location scanning. Apparently fixed in a software update.

I've noticed with Bluetooth and Wifi on the call quality also drops.

Seems like an issue with the radio.

If theres any solutions other than turning wifi and bluetooth off please let me know.

Re: Wifi connection issue

NealR — Sun, 06 Nov 2016 18:22:44 GMT

I had hoped that the recent software update would have fixed this annoying problem, but it's now actually worse.

When I move to a new wifi zone (work, optimum wifi, Starbucks, etc), my phone will not see the wifi, despite them being already registered on my phone. On my wifi screen, it is completely blank, despite what I know are usualy multiple wifi souces in that area. Prior to the software update, I could resolve this problem simply by turning off the phone's wifi, and then turning it back on. It would then see and connect. Since the software update, I now have to go through the process of restarting my phone for it to see and auto connect. The same thing happens when I've been out and return home. My wife and kids never have this issue with their phones.

It is not the wifi signal that's the problem, as I've done troubleshooting with other phones and they do not enounter any connections problems. The problem is without doubt, the phone.

My phone is not rooted.

wifi/3g switching issue, annoying bug, wifi stucking in always "scanning"

bob25678 — Thu, 10 Nov 2016 12:04:57 GMT

Hello,

if this forum is place to SOLVING their bugs by developers rather than dilletetant clerk's advice then:

My router's wifi network to 3g and back again auto-switching doesnt work as in normal phones like mine samsung 2013 year of issue, which was capable to auto-switch between networks automatically (when enabled both functions in status bar) deppending of ip i was typing in chrome - for instance - 192.168.1.1 it switching to wifi network - www.google.com - it switching to 3g network. So what is wrong with these phone? I even setup autoconnect feature for ONE single wifi network, but device is constantly disconnecting of that wifi network when I start to use 3g internet and do never remmember to connect the same wifi network when I start to use wlan. It just stucking in "scunning" something (I already said that I setup wifi setting to autoconnect for single wifi network of the list). So what is the bug if wifi is stucking in lifetime "scanning" then? It probably wont reconnect to wifi as "No Internet Access Detected, won't automatically reconnect." Yes, on my home WLAN router "no internet access" as why I should have it there if my phone have the 3g internet? THIS IS THE BUG! Give it to fix to someone responsible for software on your side.

UPDATE: it wont reconnect 3g network from wifi wlan without completly switching wifi off too ???!!! Is that phone engeniered as a "system" or it is just some set of interindepended functions like separated wifi working in wifi mode only, with separated 3g working as 3g only untill you switch something off here, switch something else there? May somebody do wonder in your company , like "hey... but what is going to happen if user uses wifi and 3g enabled both" ....?

Re: Wifi connection issue

bob25678 — Thu, 10 Nov 2016 15:35:52 GMT

the solution to my post above - does sony adopt a bit android to their phones users? Than these is what SONY's IT dept should do instead of numerous users themself on their side
> adb shell
> settings put global captive_portal_detection_enabled 0
may that written down solution be implemented on Nougat's OTA updates? Or I am speaking with myself in here? Helloo? Anybody there?

Re: Wifi connection issue

bob25678 — Fri, 11 Nov 2016 08:55:37 GMT

Cuckoo? Will that anoying BUG be solved by some ROM adopters, SONY's "devs" on SONY's side or not? Google do not supports SONY devices ROMs - so start to DO YOUR JOB a bit!