topic Re: Xperia xa keeps turning itself off in XA Series

Xperia xa keeps turning itself off

Sambrown22 — Tue, 28 Feb 2017 19:24:43 GMT

My phone when in use will randomly either restart or turn itself off with no reason. Will also sometimes trim off half way through the 1st screen when you turn on, very frustrating!

Re: Xperia xa keeps turning itself off

CameronT — Wed, 01 Mar 2017 01:15:01 GMT

Hi @Sambrown22,

Welcome to the community. I am sorry to hear about the problem you are having.

Can you please take out the SIM card and SD card and let me know if the same problem happens?

Re: Xperia xa keeps turning itself off

PhilSmith — Tue, 21 Mar 2017 15:41:55 GMT

I am seeing the same behaviour on my XA!

Yesterday the phone turned itself off despite being almost fully charged (about 95%) and everytime I tried to turn it back on it would turn off again before completing the boot up procedure. After an hour or so, it seemed to resolve itself and worked fine for about 12 hours, when it then did the same thing.

I then spent several hours trying to get the phone to work, removed sim card and SD card, which made no effect. Turned off the WiFi in my home, also no effect. Performed a software fix using the Sony software on my PC, also no effect. Then just as I was giving up it turned on again and I began reconfiguring my phone (Consequence of performing software fix!).

Today, my phone has worked fine, until it suddenly turned off again when I went to check an email. I am now once again repeatidly trying to turn my phone on with no success!

Re: Xperia xa keeps turning itself off

Antonija — Fri, 24 Mar 2017 11:32:22 GMT

I have the same problem almost 2months now! It has been taken to Sony service center in Croatia and they keep returning it to me saying either they fixed it with factory reset or they say that haven't found any problem. The phone is Sony experia F3111. Is there any solution for our problem?? I can't predict the shutdown. Last night it went off 2times at 1:30 am and around 6am (it woke me up because the sound of shutting down was so loud). If there is some bug with this model please let me me know because it is really irritating and it seems it cannot be fixed.

Re: Xperia xa keeps turning itself off

Antonija — Fri, 24 Mar 2017 11:39:42 GMT

For the record, I don't use SD card, and last advice was to use it without any apps from Google play (doesn't help) and I have tried with 2 Sim card. What is next advice??

Re: Xperia xa keeps turning itself off

Nolob — Sat, 01 Apr 2017 21:31:39 GMT

Hi, I've had the same problem. Each time while charging the phone. Using "Here" GPS in the car hooked on 12V, and then during the night, still charging without using it. Got late at work because the alarm doesn't work when phone is off.

Please Help! It is very irritating.

Re: Xperia xa keeps turning itself off

PMarques — Wed, 10 May 2017 11:25:58 GMT

I have the same problem in my xperia xa! I Took yesterday to the service center of the operator vodafone in portugal.
I'm afraid they'll return the phone with the same problem. As you have already reported here, is not possible to predict the shutdown, it can happen repeatedly or hang on for a few hours until it goes off. As we have already said, it is an irritating situation.

I bought my xperia xa on november 2016.

Re: Xperia xa keeps turning itself off

5tephane — Sat, 13 May 2017 09:27:28 GMT

Same here since Thursday.

Already had something similar with my old SP.

I love Sony, but come on.

Re: Xperia xa keeps turning itself off

PMarques — Mon, 15 May 2017 16:14:19 GMT

Finally got my cellphone from the repair service (vodafone Portugal) ... they just said they replaced the main board.
But as soon as I turned the phone on, the touchpad was not working! The focus of the keys was constantly changing, impossible to write any thing.

Conclusion: the phone remained in the vodafone repair service!

And i'm tired of sony mobiles and vodafone!!!!

Re: Xperia xa keeps turning itself off

5tephane — Tue, 16 May 2017 06:40:08 GMT

I'll see what happens next. Gave my phone to the shop yesterday. Thay said i should get it back in 3-4 weeks.

Re: Xperia xa keeps turning itself off

amonkeykong1981 — Thu, 18 May 2017 23:35:42 GMT

My Xa turns and reboot every time I try to connect it via wps push on the router. After restart there is a message systemprog. sys just not working, even it lost connection to SD and no more apps on the screen. I restarted it manually and problem seem s fixed but no connection to my router.

sorry English isn't my native language hope you could explain what I wrote. the phone is one month old.

Re: Xperia xa keeps turning itself off

112222 — Sun, 21 May 2017 20:19:46 GMT

Having the same problem. How do I fix it. Must be something to do. Five times this evening. Dont have the software on my Laptop or an sd card.

Re: Xperia xa keeps turning itself off

funundar — Thu, 08 Jun 2017 18:07:04 GMT

I have the same issue. My newly bought Xperia XA turning of when not in charge, or in an active phase (like playing music

Re: Xperia xa keeps turning itself off

Stu_PIDFONE — Sat, 10 Jun 2017 05:20:31 GMT

Owned for a week, died at 95% battery, and wont reboot past the "xperia" screen. Looks like its a very common problem. Not impressed....😑 any real solution?,i have tried taking the sim card out? Whats that suppose to achieve anyway?

Re: Xperia xa keeps turning itself off

MarlonUk1 — Sat, 10 Jun 2017 05:30:23 GMT

the problem might be software corruption

try to charge your devices using wallmount charger for 1-2 hours, ignore bootloops

perform software repair using Xperia Companion

Re: Xperia xa keeps turning itself off

alenah — Mon, 12 Jun 2017 22:01:46 GMT

same problem.. i own this phone for not even 1 year. everything was okay until this started.. its so annoyin especially if i need to use my phone when im off my house and phone keeps turning off and when i trynna turn on again it immidietly goes off itself and this i do on repeat so im getting crazy of that.. at first it was just once per week, one or two times that day.. what made me pissed but then everything was okay. but since saturday it just keeps to turning off million times per day. everyone told me its due to bad battery but come on.. my battery is charging fine and i haven´t fast dead battery although i use alot of apps.. i´ve tried reboot phone today, but nothing helps.. seems like software is crashing down guys.. maybe last sony update messed it up if many of us has the same problem this time..

Re: Xperia xa keeps turning itself off

Animatrixz — Tue, 13 Jun 2017 02:55:49 GMT

This morning I had same problem. This problem was there for so many days but after a restart it would work just fine. But today it was shutting down in seconds. So, I did a software repair from sony companion and it did solved the problem. At least for time being. This is not expected from sony, I loved sony but now i may have to rethink. I think the software repair by the center guys was a problem. Shame on you sony, being this big company can't even make stable rom? even MI roms are stable.

Re: Xperia xa keeps turning itself off

Animatrixz — Tue, 13 Jun 2017 02:58:38 GMT

Same problem i had, try software repair. mine just got fixed...

Re: Xperia xa keeps turning itself off

alenah — Wed, 14 Jun 2017 07:54:09 GMT

I tried the same yesterday as you guys, it took long but till now phone works normal so i hope its fixed🍀🍀

UPDATE

so no.. Few minutes ago phone turned off again.. Im really sick of it already.. I thought it was fixed but no.. Im really mad now.. What about you guys? Software repair from sony companion really not helps to me probably..

Re: Xperia xa keeps turning itself off

Devaraj — Mon, 19 Jun 2017 20:56:20 GMT

Hi I am facing the same problem, automatically Sim card and memory card getting ejected, due to that phone gets switch off. I have nano Sim as well as Sony memory card too but still I am facing this error. after nougat update also facing same. Daily almost more than 8 times it happens. Please sony resolve this