topic Re: ERROR- camera not available...problem continues even after two replacements from SONY in XPERIA archive

ERROR- camera not available...problem continues even after two replacements from SONY

almas_xperiaU — Thu, 20 Sep 2012 19:13:48 GMT

I earlier had a problem in my xperia U- the screen went black..and displayed later -"ERROR, camera not available"...I updated the firmware but it was of no use...The service centre repaired the software...Still the problem continued...Next, my fon's motherboard was replaced by sony...still all in vain.

Finally, after a horrible customer service experience, Sony gave me a completely new handset...still many a times, I face the same problem, though many of my friends who also use an xperia U don't find themselves in such a situation...Can anyone tell me where exactly the problem lies?? I am totally fed up of this thing and have started to hate SONY and their products....

Re: ERROR- camera not available...problem continues even after two replacements from SONY

Samuel1 — Fri, 21 Sep 2012 08:26:11 GMT

Hmm, seems strange. Haven't heard about this issue before actually. Are you using the standard/stock ROM in your (and your friends) phones? Also, does this occur while using the standard camera app or while using some 3rd party camera application.

You should also try booting the phone in safe mode by turning the phone on while pressing the menu-button simultaneously and see if the camera works. This to rule out any 3rd party applications interfering with the camera.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

almas_xperiaU — Fri, 21 Sep 2012 16:58:40 GMT

Hi Samuel,

I, and also my friends, always use the standard/stock ROM. This error occurs while using standard camera app...Not everytime while opening the camera...but once in 10-15 times, or sometimes even earlier....Also, I dont use many third party camera apps...Whats the difference between safe mode and normal mode of booting the fon? Can I use the safe mode everytime I boot?

Re: ERROR- camera not available...problem continues even after two replacements from SONY

Samuel1 — Mon, 24 Sep 2012 07:10:00 GMT

Alright. Of course you could use safe mode every time you start your phone but I won't recommend it. The safe mode launches only Android itself and won't start any widgets/apps in the background. It just starts the basic stuff to get the phone up and running. Try starting in safe mode as described in my previous post and reply here with the results please. You will see a small text in the bottom left corner saying 'safe mode' when you have started it up correctly in safe mode.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

almas_xperiaU — Mon, 24 Sep 2012 14:48:31 GMT

I pressed the menu(touch button) while switching on the phone with the power button...But I could easily figure out that the fon started in its normal mode and not the safe mode- bcoz nothing like 'safe mode' was written on the screen...also all other things seemed to be normal.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

Samuel1 — Tue, 25 Sep 2012 09:31:56 GMT

It can be a bit tricky to get the phone to start up in the safe mode but try a few more times and it should work. You might need a SIM-card in the phone to get it to boot in safe mode, so if you removed yours please put it back in.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

smani — Tue, 25 Sep 2012 12:42:36 GMT

Power off and on phone, when you see the Sony text, tap the Menu button repeatedly until it boot up..... now u in safe mode............

Re: ERROR- camera not available...problem continues even after two replacements from SONY

Boomramada — Sun, 28 Oct 2012 23:03:55 GMT

Hi I'm having the same issue, when I try to use the camara, it sometimes gives me

"ERROR - Camera not available.

Great phone but touch sensitivity of the menu, home or back buttons are hopeless. I can’t get to login in as safe mode. And how come back button is on left hand side not right hand side as other phones?

Re: ERROR- camera not available...problem continues even after two replacements from SONY

almas_xperiaU — Mon, 29 Oct 2012 12:31:30 GMT

update to ICS has completely wiped away the camera problem...try it...

btw touch sensitivity of all touch buttons is absolutely cool with me...and also with others I guess

Re: ERROR- camera not available...problem continues even after two replacements from SONY

jomonvsprince — Mon, 29 Oct 2012 17:01:07 GMT

i also got that error twice in last 3 months. n both time it happened when i was using GB (now i am using ICS ). Both times i had to restart my phone n the error was gone

Re: ERROR- camera not available...problem continues even after two replacements from SONY

roysterx — Mon, 02 Sep 2013 06:02:41 GMT

Hi, I have been able to get my phone in safe mode. The camera works in safe mode. How do I resolve the problem in normal mode

Re: ERROR- camera not available...problem continues even after two replacements from SONY

roysterx — Mon, 02 Sep 2013 06:12:52 GMT

Update to my previous post:

I booted back in normal mode, camera worked but kept saying "could not save". The images were taking a long time to save but eventualy it is now working, both still and video.

There are some teethng problems I have faced since the ICS update. The camera issue happens again and again. Previously, I used the software repair option where is wipes out everything and reinstalls. Not the best solution offered by sony to resolve problems.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

roysterx — Mon, 02 Sep 2013 06:24:39 GMT

Oh goodness, my apologies if I am spamming this thread but right after posting my previous thread and retrying a video, the same error came up AGAIN!!

Re: ERROR- camera not available...problem continues even after two replacements from SONY

rdroid — Sun, 01 Dec 2013 03:31:08 GMT

Remove that camera app from system and install other camera app from play store..
My problem is solved..

Re: ERROR- camera not available...problem continues even after two replacements from SONY

rdroid — Sun, 01 Dec 2013 03:34:43 GMT

I just found it today..
And u have to make your phone rooted to remove app from system ( do google search )
Hope this help you.

Re: ERROR- camera not available...problem continues even after two replacements from SONY

rdroid — Sun, 01 Dec 2013 04:27:07 GMT

Try camera ics app from playstore