topic Re: Sony, are you going to address the issues we are having with the Walkman app? in XPERIA archive

Sony, are you going to address the issues we are having with the Walkman app?

spivver — Tue, 12 Feb 2013 12:22:29 GMT

I am, quite frankly, amazed at the lack of attention which Sony are giving to the problems we are having with the walkman app after the recent Jelly Bean upgrade.

To recap, once our phones go into 'sleep' mode the walkman just plays to the end of the current track... and then silence, for maybe 30 to 60 seconds, sometimes for several minutes, before it suddenly decides to play the next track. Pushing the 'on' button makes the next track leap into life. The same thing happens with another music player app I have installed, so it's a Jelly Bean problem, and not the music apps' problem.

We are waiting for a solution to our problems, Sony, please give us one, and quickly.

Re: Sony, are you going to address the issues we are having with the Walkman app?

jaycee_c — Tue, 12 Feb 2013 15:28:28 GMT

I have exactly this problem, only just got the phone as well. I assumed Sony would have the music playing side of things sorted.

so symptoms are that if phone goes into sleep or standby, music plays to end of current track then either stops or goes to next track amd shows as playing but no sound. then app doesnt respond to anymore commands I had to switch phone off and on to restatt it.

is there a free app on Play store I can install and uae instead?

I will take mine back to O2 where I bought it. They can either get it fixed or refund me, as its jot fit for purpose at moment

my phone is still on Android 4.0.4 so it isnt just the operating system.

Re: Sony, are you going to address the issues we are having with the Walkman app?

Karty55 — Tue, 12 Feb 2013 15:44:29 GMT

I'm having the same problems. As well as that though it loves to skip one specific track in the middle of the song and just move onto the next track. It is getting quite annoying to be honest. Had I known about this before hand I wouldn't have updated at all last night.

Re: Sony, are you going to address the issues we are having with the Walkman app?

spivver — Tue, 12 Feb 2013 20:18:05 GMT

I'm starting to assume, Sony, that you haven't a clue about our Walkman problems!! You seem to be paralysed, like rabbits in a car's headlights. Please realise and understand that I am an older person complaining, not some young teenager who can be fobbed off. Your advertising blurb on your website states "The best music - in Sony Sound". I can think of one or two areas of UK law you are possibly infringing, i.e. goods of marketable quality, misdescription in your advertising.

We 'upgaded' our telephones on your suggestion, now we're having problems as a result. And furthermore, we expect you to get it fixed for us, and present solutions - now.

Re: Sony, are you going to address the issues we are having with the Walkman app?

mzelazny — Tue, 12 Feb 2013 21:02:48 GMT

Sony, I bought your headphones (not the cheapest), just because your phones are great music players.And now I can not even enjoy it. So why do I need your headphones (MDR-V55)?

Why remain silent on this and other errors? Let us even know that you received the message and you do something about it. Or let us know that you do not. We sell phones while they are still worth decent money.

Re: Sony, are you going to address the issues we are having with the Walkman app?

veii — Tue, 12 Feb 2013 22:22:41 GMT

Same here. Poweramp and Google Music seem to work fine so it is isolated to the Walkman app (a main feature of a Sony phone) hopefully Sony can just push out a simple app update via Update Centre.

Re: Sony, are you going to address the issues we are having with the Walkman app?

coomb — Wed, 13 Feb 2013 13:44:36 GMT

I noticed this issue too. Even more so, Sony has not even implemented gapless playback, which was a higly requested feature and should be one of Sony's main priorities to include in the update since they focus so much on music.

Quite disappointed with all these Walkman issues.

Re: Sony, are you going to address the issues we are having with the Walkman app?

spivver — Thu, 14 Feb 2013 11:30:54 GMT

I too have installed Poweramp, and it is working fine when using my earphones and my Xperia goes into sleep mode. Sony have really let us down, their tecchie guys on here have been paralysed like rabbits, so shame on them for not addressing our issues.

Appalling service, have been very pleased with my phone until that Jelly Bean upgrade. Would strongly recommend to those who have not yet upgraded to delay until Sony can get their act together, whenever that may be!!!

Re: Sony, are you going to address the issues we are having with the Walkman app?

daimooni — Fri, 15 Feb 2013 09:14:16 GMT

Hello,

i had the same problem after that jelly bean update, but i think its working for me after some settings handling.

At first i have changed setting in "Security" -> "Screen lock" to "Nothing", then listened in sleep mode. It worked fine. Then i changed that setting to my original with Finger move (choose yours preffered) and it (songs playing without silence between) continued to work in sleep mode.

I didnot rebooted phone yet and hope it will be fine after that too.

--------------------------------

I have all music tagged.

Hope this will help someone.

Re: Sony, are you going to address the issues we are having with the Walkman app?

Skywalk76 — Mon, 18 Feb 2013 14:58:21 GMT

Thanks to daimooni... It works so far. Now I have continous playing of my songs. Still the issue with 2 to 15 sec. break between songs.

Re: Sony, are you going to address the issues we are having with the Walkman app?

Johan — Tue, 19 Feb 2013 07:31:22 GMT

I'm sorry, I have acknowledge this from previous threads and it's being looked into.

But if you would like to contribute to the investigation of this please PM me the following details.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Music players tested:

Re: Sony, are you going to address the issues we are having with the Walkman app?

amadeuxs — Fri, 22 Feb 2013 12:01:15 GMT

Hello, i found a solution for this walkman problem. you have to uninstall the smart connect update, and everything will working well. you can set up the apps for hands free, and in sleeping mode will continue the music and after unpluggig the hands free the speaker will work normaly.

so try this, and do not install update for smart connect.

Re: Sony, are you going to address the issues we are having with the Walkman app?

duke3d3 — Mon, 25 Feb 2013 20:00:40 GMT

i got the same issue like useers. I use poweramp for the music and all my earphones and headphones( bose, beats studio, tdk, denon, sennheiser ie80 and cx300ii) when i listen a music phone restarting automaticly every 20 min. I am so tired to do factory reset again and again what customer service respond to me......

Re: Sony, are you going to address the issues we are having with the Walkman app?

duke3d3 — Mon, 25 Feb 2013 20:25:03 GMT

amadeuxs i done what you write but is the same problem sorry this solution isin't work

Re: Sony, are you going to address the issues we are having with the Walkman app?

amadeuxs — Tue, 26 Feb 2013 04:44:27 GMT

Hi Duke3d3,

i dont know why, but for me this solution working well, i am using again walkman app.

Re: Sony, are you going to address the issues we are having with the Walkman app?

satch — Tue, 26 Feb 2013 08:49:33 GMT

Hi,

I tried amadeuxs solution - uninstalled updates for smart connect from google play and walkman app is switching tracks correctly now!

Re: Sony, are you going to address the issues we are having with the Walkman app?

duke3d3 — Tue, 26 Feb 2013 11:02:52 GMT

yesterday i sent a PM to Johan (Sony Xperia support) and i waiting what he will answer. Sony Xperia T i love this mobile sound is amazing but not from walkman i use a poweramp. Betther than my old HTC sensation XE.

But if this problem will not fix i don't know how i will enjoy to music when my phone will restarting couple days...

Re: Sony, are you going to address the issues we are having with the Walkman app?

Johan — Thu, 14 Mar 2013 11:18:30 GMT

The issue has been found and will be fixed in next software update which is planned to be released during week 14.

Re: Sony, are you going to address the issues we are having with the Walkman app?

Daloch — Thu, 14 Mar 2013 14:17:40 GMT

Planned on week 14... not bad. Update to JB was on January, first update to fix all the issues on April.

Two months...

I really hope and expect that, after two months with this phone working worst than 4 years old phones, all the issues will be fixed.

As you can see, people here is not really happy with their phones.

Amazes me how a company like Sony can have their customers abandoned for two months, with a phone that it's not even 6 months old.

It is just unbelievable!.

Re: Sony, are you going to address the issues we are having with the Walkman app?

jacek_go — Fri, 15 Mar 2013 08:21:17 GMT

Walkman issue you can resolve by reinstalling SemcMusic.apk, find it in web and reinstal it. Solution is from http://forum.android.com.pl by user RenegatPL. Thanks