topic Re: "no items in your collection" xperia j frustration 😠 in XPERIA archive

"no items in your collection" xperia j frustration 😠

ellsbb — Sun, 26 Jan 2014 15:24:26 GMT

I got my Xperia J as my first Sony smartphone last November. It has been a good little phone until now, every time I go to open my photo album it says "no items in your collection" for both my internal storage and SD card. I tried unmounting the SD card and re mounting but it made no difference. Also plugged it into my PC this morning and the files showed up on my PC and my phone, but as soon as I un plugged my phone they disappeared again. My phone is plugged into my PC again now but the files arent showing up on the phone OR the PC. I'm worried I've lost everything and I don't know what to do to get my files back. Pleeeease help, not impressed with Sony for this at all.

I don't have any knowledge on this as I am a teenage customer, and have never dealt with this before. Thanks so much if you can help me!

Re: "no items in your collection" xperia j frustration 😠

_alexdon_ — Sun, 26 Jan 2014 15:27:55 GMT

Try settings-apps-all-media storage,clear data and restart the phone.

Re: "no items in your collection" xperia j frustration 😠

ellsbb — Sun, 26 Jan 2014 15:29:52 GMT

@alexdon but will this delete all my pictures? i don't want to lose everything

Re: "no items in your collection" xperia j frustration 😠

_alexdon_ — Sun, 26 Jan 2014 15:35:14 GMT

No,it will only reset the media storage and will rescan for all the files you have.However,do save your most important files before this.

Re: "no items in your collection" xperia j frustration 😠

ellsbb — Sun, 26 Jan 2014 15:37:03 GMT

ok thankyou, i'll try it 😊

Re: "no items in your collection" xperia j frustration 😠

_alexdon_ — Sun, 26 Jan 2014 15:41:12 GMT

Sure,take your time.

Re: "no items in your collection" xperia j frustration 😠

Princey — Sat, 08 Feb 2014 23:16:54 GMT

I had this problem a few weeks ago, and I fixed it by pretty much re-installing the latest update which was a pain. It's happened again and I don't know why. I cleared the storage data and that hasn't helped. Any more suggestions?

Re: "no items in your collection" xperia j frustration 😠

_alexdon_ — Sat, 08 Feb 2014 23:20:18 GMT

Try restarting the phone with the card inside.

Re: "no items in your collection" xperia j frustration 😠

Princey — Sat, 08 Feb 2014 23:34:13 GMT

That hasn't worked for me either.

Re: "no items in your collection" xperia j frustration 😠

Hunk_Gopi — Sun, 09 Feb 2014 07:54:45 GMT

Install ES file explorer and in it select refresh--> system refresh..now u can see all ur images and songs in album and walkman

Re: "no items in your collection" xperia j frustration 😠

_alexdon_ — Sun, 09 Feb 2014 08:27:16 GMT

What card are you using?Is it formatted to fat32?

Re: "no items in your collection" xperia j frustration 😠

Princey — Sun, 09 Feb 2014 14:37:01 GMT

Downloading the file manager has made my card contents show up as it should. Thanks!

Re: "no items in your collection" xperia j frustration 😠

nzim — Sat, 07 Jun 2014 11:08:52 GMT

Hello there. Sorry for bringing this thread from the dead but I have the same problem. My device is Xperia J.

My gallery won't show any photos, Walkman player says there is no mysuc to play and I also can't play videos. I can see, though, the files are there with a file manager. I can also play music with Rocket player so I am sure the files are there. I found 2 files named "nomedia" and deleted them. I rebooted the smartphone at least a dozen times. Nothing works. I also downloaded ES file manager but can't find the option for System refresh. There's just a button "refresh" in the middle and I am not even sure it does anything when touched. Please help. Thank you.

EDIT: Everything went back to normal. I didn't have to restart the device again - the music, photos and videos just suddenly appeared. Probably the app needed a couple of minutes to refresh everything.