topic Re: Hearing aid icon always on status bar in XPERIA archive

Hearing aid icon always on status bar

petrafan — Sun, 29 Jun 2014 18:49:52 GMT

hello all.

i have the Hearing Aid icon always on on the status bar of my E1 dual.

it's the same thing that was happening with other user, but with another phone model (Z1), as seen on this thread: http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Unidentified-icon-on-status-bar/td-p/424605

however, i have not found the hearing aid settings on my E1.

how can i turn off this function and get rid of this icon?

thanks in advance.

Re: Hearing aid icon always on status bar

_alexdon_ — Sun, 29 Jun 2014 18:51:09 GMT

Settings-call settings-hearing aids.

Re: Hearing aid icon always on status bar

petrafan — Mon, 30 Jun 2014 16:38:15 GMT

unfortunately, the Call Settings on my phone does not have a Hearing Aids option.

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 30 Jun 2014 17:20:56 GMT

Boot the phone in safe mode and see if it is still enabled:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Hearing aid icon always on status bar

petrafan — Mon, 30 Jun 2014 18:21:08 GMT

thanks for assisting me with this subject.

booted the phone in safe mode, but the icon is still on.

booted again in normal mode and there it is unchanged. so the issue remains.

(it is worth mentioning that i didn't find a Hearing Aids option or settings menu anywhere in the phone settings.)

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 30 Jun 2014 18:25:51 GMT

If the icon is there,it means your device supports hearing aids.But I do not know why the option isn't there.Check in call settings if you have TTY mode enabled.

Re: Hearing aid icon always on status bar

petrafan — Mon, 30 Jun 2014 18:30:21 GMT

TTY mode is disabled.

and now i have another issue (LOL).

after rebooting the phone in normal mode, the 3rd party app icons that weren't shown on the sceeen in safe mode are still missing.

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 30 Jun 2014 18:35:33 GMT

I suggest you run a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Hearing aid icon always on status bar

petrafan — Mon, 30 Jun 2014 19:19:14 GMT

couldn't pass the "connect the usb to your phone while holding the volume button" step.

did that and nothing happened, only the "back" button was enabled.

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 30 Jun 2014 19:21:44 GMT

Was the phone completely turned off?Try several times.

Re: Hearing aid icon always on status bar

petrafan — Mon, 30 Jun 2014 20:48:06 GMT

yes completely turned off for more than 30 seconds as per the instructions.

will give it a try later and get back here with the results.

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 30 Jun 2014 20:55:03 GMT

Ok,good luck.

Re: Hearing aid icon always on status bar

petrafan — Thu, 03 Jul 2014 12:38:40 GMT

i still haven't tried the Update Service again.

but i noticed that my wife's E phone does have the Hearing Aid setting on the Call Settings menu.

my E1 phone does not.

i wonder why.

Re: Hearing aid icon always on status bar

_alexdon_ — Thu, 03 Jul 2014 13:43:21 GMT

I also wonder that,believe me.Contact a staff member and ask them nicely to check on an E1:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Hearing aid icon always on status bar

petrafan — Mon, 18 Aug 2014 17:31:18 GMT

well, i never got to run the Service Update app or call a rep.

what happened is that, since the last update, the problem is solved.

Re: Hearing aid icon always on status bar

_alexdon_ — Mon, 18 Aug 2014 21:07:51 GMT

Good to know.