topic Re: Z2 not working after dipping it into water in XPERIA archive

Z2 not working after dipping it into water

Taseen1 — Fri, 30 May 2014 11:46:27 GMT

I placed Z2 in water and when i took it out the screen stopped functioning and the camera steamed up with water drops What shall i do will it fix by itself?

It also has gaps one on the top right one on the bottom left like other with the gap issue.

Can i send it for repair?

I have recorded evidence that its not my fault

Re: Z2 not working after dipping it into water

Alexander1 — Fri, 30 May 2014 15:55:39 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about your phone. I suggest that you have your phone examined by an authorized service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z2 not working after dipping it into water

nesh08 — Fri, 30 May 2014 17:06:03 GMT

Infact i also got this problem of gapping...well sometime i feel the gap expand and contract..2 days ago the gap was eye-catching..but now it seems to have not gap..it is not only on Z2..i had an xperia Acro S..it had the same prblm of gap..

Re: Z2 not working after dipping it into water

GokulC — Wed, 04 Jun 2014 11:53:17 GMT

Hi Taseen,

I am Gokul from Chennai.

I too had exactly the same issue.

Going to file a complaint against Sony India at consumer district forum, Chennai.

You can join hands with me if you wish for a mutual benefit.

Contact : ***

E-mail : ***

*Removed presonal details

Re: Z2 not working after dipping it into water

Johan — Wed, 04 Jun 2014 12:38:32 GMT

@GokulC wrote:

Hi Taseen,

I am Gokul from Chennai.

I too had exactly the same issue.

Going to file a complaint against Sony India at consumer district forum, Chennai.

You can join hands with me if you wish for a mutual benefit.

Contact : ***

E-mail : ***

*Removed presonal details

I'm sorry to hear that. I suggest that you follow Alexanders advice above and or contact your local support team for more information about examination and repair.

Re: Z2 not working after dipping it into water

keith01 — Thu, 05 Jun 2014 01:52:35 GMT

HI I recently purchased the z2 and also tried it out in the water, i took a few images and videos under water, the longest time the phone was underwater of around 20cm was 20-30 seconds, after i noticed the lens had water inside and also the next day it stopped working, i have had the z1 previously and that seemed fine, i made absolutely sure that all the ports were sealed. Now the dealer i have bought it from saying it may not be covered under warranty.

i cant believe that i paid almost 500 pounds for a phone for it to leak water when used within the guide lines. whats going on?

Re: Z2 not working after dipping it into water

GokulC — Thu, 05 Jun 2014 06:08:25 GMT

Absolute cheating my friend.

Sony is pissing many of with worst quality control and the worst part is It doesnt care after selling the phone.

I am filling a case at consumer court in India by joining a couple of more guys with the same issue.

Please do the same in your country and spread this info across the globe as much as you can.

Regards,

Gokul.C

Re: Z2 not working after dipping it into water

hop3y — Thu, 05 Jun 2014 07:37:53 GMT

I know they market the phone as waterproof, but I'd never intentionally put it in water. Just too risky with all the horror stories on here.

Re: Z2 not working after dipping it into water

a6rnh — Thu, 05 Jun 2014 12:02:25 GMT

Mines been in the bath and sink with no problems. Of course it's waterproof... By the way - how come you paid ' almost ' 500 pounds when the cheapest retail price is £540 at the moment?

Re: Z2 not working after dipping it into water

Taseen1 — Fri, 06 Jun 2014 21:03:17 GMT

obviously it's waterproof genius thats what it's made for but ours has a manufacturing fault thats why water went in. I've had xperia Z for a year no issues this phone couldnt last a minute underwater

Re: Z2 not working after dipping it into water

Lord_viridis — Sat, 07 Jun 2014 10:18:48 GMT

You could get them at less than £500 even at release.
3 did them sim free at £460 with free BT speaker
O2 refresh, if handset paid off in one go, worked out at £480