topic Re: Smartband SWR10 not starting in XPERIA archive

Smartband SWR10 not starting

Gart — Tue, 16 Sep 2014 12:37:37 GMT

Hello there.

My Smartband SWR10 is not starting(?). It's fully charged but yet I am unable to get it to start, and thus unable to pair it with my device (Xperia Z2).

I've tried to reset the SWR10 using the guide* below, but that's not working either, I can't get the notification light to flash.

So I am pretty much starting to think that my SWR10 is defect. May that be the case or is there something else I can try to do?

Thanks in advance.

* http://userguide.sonymobile.com/referrer.php?region=global-en&product=smartband-swr10#!Resetting-the-headset.html

Re: Smartband SWR10 not starting

_alexdon_ — Tue, 16 Sep 2014 12:45:14 GMT

So no notification from the lights? You should press the button for several seconds to turn it on.After that,Z2 should find it or simply pair it via NFC.

Re: Smartband SWR10 not starting

Gart — Tue, 16 Sep 2014 13:06:47 GMT

Hey and thank you for your reply.

I have already tried that, last time I held the button down for two minutes and still nothing.

When I try to pair it with NFC the phone just makes a sound and sometimes the text "Smartband not connected. Connect with NFC." appears.

The only way I can see any form of life from my Smartband is when I connect the cable and get the "full charged"-light, which appears instantly.

Re: Smartband SWR10 not starting

_alexdon_ — Tue, 16 Sep 2014 13:22:26 GMT

Boot in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Check if you can connect like that.Make sure Z2 is dicoverable.

Re: Smartband SWR10 not starting

Gart — Tue, 16 Sep 2014 13:52:45 GMT

No luck.

The SWR10 doesn't show up under discovered devices either, using Bluetooth. It gave me a "Read error. Try again" using NFC as well.

Re: Smartband SWR10 not starting

_alexdon_ — Tue, 16 Sep 2014 13:54:25 GMT

In this case,you should take the SWR10 back.I am sorry.

Re: Smartband SWR10 not starting

_alexdon_ — Tue, 16 Sep 2014 14:20:05 GMT

One more thing,try some tips from the manual first:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=smartband-swr10#!Resetting-the-headset.html

Re: Smartband SWR10 not starting

Gart — Tue, 16 Sep 2014 16:24:40 GMT

I have tried that already. I will return it to the reseller tomorrow. Thank you for your time.

Re: Smartband SWR10 not starting

_alexdon_ — Tue, 16 Sep 2014 16:31:04 GMT

Keep us updated.

Re: Smartband SWR10 not starting

Gart — Sun, 21 Sep 2014 19:17:51 GMT

I returned it and got a new one as they couldn't tell me what the problem was or how to solve it. The new one works like a charm, so the old one was most likely defect.

Re: Smartband SWR10 not starting

_alexdon_ — Sun, 21 Sep 2014 20:41:31 GMT

This sounds good,I am glad they helped you.