topic Re: moisture inside xperia z2 camera in XPERIA archive

moisture inside xperia z2 camera

kaboo1997 — Tue, 19 Aug 2014 00:09:14 GMT

I put my phone in a 20 cm water for like 10 seconds and i dried it out with a piece of clothe and put it under the fan to make sure it is completely dried....... And the next day i found out that my back camera and flash have moisture on...... So i put the phone in rice for few hours and it was gone...... So i wanted to know if the reason behind that is putting it under the fan or not??

Re: moisture inside xperia z2 camera

Sam — Tue, 19 Aug 2014 02:32:41 GMT

There could be a few different reasons for this, however if you have concerns regarding the water resistance of the product you are best to speak directly with your local Xperia Care team regarding having an assessment performed.

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Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 04:50:15 GMT

Hi kaboo. How many hours did you put your unit with rice? And are the flaps open?. I have the same issue regarding moisture in camera and flash. But mine doesnt gone. What will i do? And did the moisture never came back after you put it on rice?

Re: moisture inside xperia z2 camera

Bandolero — Tue, 19 Aug 2014 05:15:04 GMT

Hi this is kind of hard to explain, as it depend on the humidity of the country and the air. Each time you open up the flap cover there is chances of moisture get in to the phone as small molecule we cant see on our eye.

after we close the flap, water proof and there air contain moisture stuck inside the phone and the quick change of temperature may cause the moisture to condense inside the phone.

Re: moisture inside xperia z2 camera

dandy63 — Tue, 19 Aug 2014 05:43:27 GMT

@ShizuruShu wrote:
Hi kaboo. How many hours did you put your unit with rice? And are the flaps open?. I have the same issue regarding moisture in camera and flash. But mine doesnt gone. What will i do? And did the moisture never came back after you put it on rice?

Hi, another good trick is to open up the flaps...take a 4k video, this heats up the phone & hopefuly dispells the moisture....you may have to do this a couple of times...

Hope this helps:smileysmileywink:

Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 06:33:05 GMT

I dont open the flaps in my unit so im shock to see that theres moisture build up. I used dock everytime i charge and my unit is only 4day old. I tried the rice method and 4k video but sadly nothing happens.

Re: moisture inside xperia z2 camera

malt1977 — Tue, 19 Aug 2014 06:36:51 GMT

Have a look at the areas surrounding the flaps, are there any cracks in the plastic bezel?

I only ask as I have seen a couple go this way.

Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 06:49:33 GMT

No. There are none sir. Should I ask for a replacement? And will they replace it?

Re: moisture inside xperia z2 camera

dandy63 — Tue, 19 Aug 2014 08:14:40 GMT

Best solution now is to first take the Z2 back to where you purchased it & explain everything that has happened......either that or contact your local Xperia Care Centre, but my first port of call would be where you purchased it

Good luck:smileysmileywink:

Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 12:07:39 GMT

I told it to the store where i bought it. And they said to observe it for 24 hours. Power off and place it to a warm place with cloth around it. If the moist still there i will ask for a replacement!

Re: moisture inside xperia z2 camera

dandy63 — Tue, 19 Aug 2014 12:57:19 GMT

@ShizuruShu wrote:
I told it to the store where i bought it. And they said to observe it for 24 hours. Power off and place it to a warm place with cloth around it. If the moist still there i will ask for a replacement!

At the end of the day even if it dries out/no moisture on the lenses the possible problem is still there.....and in the back of your mind you will always be worried. I would take it back asap & see if they are up for testing it in front of you....ie switched on, in a glass of water for a few minutes then a good test.

The best test is a vaccum test but it would be an Xperia Centre that would do this....:smileysmileywink:

Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 13:51:38 GMT

Hmm. A vacuum test? Is it free? I dont want to think that my phone is faulty so i will go to the store and ask for a replacement. Btw they said it is only STORE WARRANTY. 😕

Re: moisture inside xperia z2 camera

dandy63 — Tue, 19 Aug 2014 14:21:51 GMT

For a vaccum test you would have to send your Z2 away to your local Xperia Care Centre.....detailling the problem you faced and you can request that the test is carried out.

Not sure what your store means by 'Store Warranty'......if your Z2 is only a few days old i would demand a direct replacement but it really depends on the consumer laws where you live, if they wish to send it away for testing/repair depending where it has to go it may be away for a long time:smileycry:

I would first ask for a replacement.....be firm re how long you have had it etc.....if they hesitate ask them if they would be willing to quickly look over the phone, check flaps etc & place it in some water for say 5 mins then give it a good test ie video, pictures etc.....if they dont 'bite' on any of these suggestions then i'm afraid the best option is to have it sent away for testing/repair

Hope this helps & good luck, keep us informed :smileysmileywink:

Re: moisture inside xperia z2 camera

ShizuruShu — Tue, 19 Aug 2014 22:47:07 GMT

Today after work i will go to the store and ask for a replacement. Its not my fault that the moist gets in the device because i only open the flaps to insert my sim card and sd card once.i have a dock for charging. And today is its 5th day to me. I am praying that they will replace it immediately.

Re: moisture inside xperia z2 camera

Hound88 — Tue, 19 Aug 2014 23:01:45 GMT

Good luck getting anything out of Sony. I was just told yesterday that it's my fault so too bad and they won't replace it.

Let us know how it goes but I have a feeling you're going to get screwed like most of us by Sony.

@ShizuruShu wrote:
Today after work i will go to the store and ask for a replacement. Its not my fault that the moist gets in the device because i only open the flaps to insert my sim card and sd card once.i have a dock for charging. And today is its 5th day to me. I am praying that they will replace it immediately.

Re: moisture inside xperia z2 camera

ShizuruShu — Wed, 20 Aug 2014 01:40:44 GMT

No! I cannot live with this moisture in my lens. I cant take pictures because it is blurred.

z2 Condensation inside lens

Rafabond — Sat, 23 Aug 2014 18:36:20 GMT

After splashing some water around yesterday, I tried to take a video using the z2 back camera. The image on the screen was blurry so I inspected the lens. They had little droplets of water on the inside of the lens. The front facing camera isn't having the same issues, Only the back camera, led flash, and sensor in the front of th phone have the little droplets.

I would like to know if this is normal or if there is a defect in the phone. If it is a defect, who do I call to get it fixed.

Re: z2 Condensation inside lens

malt1977 — Sun, 24 Aug 2014 11:42:54 GMT

Open the covers to the SIM and the SD card, have a very close look to see if there are any fine cracks in the plastic casing. I have seen this to be the cause of a couple of Z2 that have signs of condensation on the lens. Clearly, if there are cracks, the waterproofing has been compromised.

Re: z2 Condensation inside lens

Rafabond — Sun, 24 Aug 2014 15:00:51 GMT

Thanks Malt. I checked the flaps and although I could not see any cracks, there were drops of water under the lid. I'm surprised only the camera was affected.
Do you know how I can send it to repairs? (sorry if it's a dumb question, I'm new to this forum)

Re: z2 Condensation inside lens

malt1977 — Sun, 24 Aug 2014 15:05:24 GMT

In the first instance, take it back to where you got it from.