topic Re: awful service!! :@ in XPERIA archive

awful service!! :@

jayy26 — Sat, 20 Sep 2014 22:59:43 GMT

this is a copy off the email i sent them on tuesday 16/9/14

This was my reply to the other half off sony i dont know if you got this one..its taking a week to get a reply again and im in ugrent help please

i was really quite impressed of the turn around with my phone after hearing alot off horror storys about your service but i was really impressed.

The back was abit annoying but didnt really bother me untill it started to get worse and then kind off made me feel that the whole thing was rushed. ive kept it away from water completely for my own reassurance due to this.

Another problem was when i sent my phone away it had a screen protector on and it came back without one on apart from the crappy one the engineers put on that are impossible to keep on due to the tags that stick out ,this also meant that it came back with a deep scratch not a normal grazed ,i have also seen videos off the dismantling off these phones and therefore know that the protective screen would never off had to been removed at all!?...i find this really hard to believe that i did this due to the screen protector i had on and came back without and with the phone only being 2 weeks old i was keeping it safe and new, ive had countless problems with sony since ive swapped from iphone , this actually discourages me from getting another sony phone next even though i like the look off it and its different..

When i first got my phone back with me not having the 2nd new phone no longer then two weeks was abit frustrated that i had the whole motherboard removed and replaced and not just given a new phone to keep your customer happy... and with the backing plate not attached properly how did this pass your quality control ? im sure it would off never been waterproof again..

Look forward to a reply.

Yours sincerely Jamie

I am really annoyed with sony know and wish i stayed with apple!! i know when they eventually say send it in , its gonna cost me loads...

would i still keep my warranty with sony if i go through insurance?

Re: awful service!! :@

Thommo — Sat, 20 Sep 2014 23:09:28 GMT

We are a user support forum meaning we are user/owners of devices like you but have stuck around to help others so we are unable to answer such questions and have no influence to be able to aquire the answer - You need to contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: awful service!! :@

jayy26 — Sat, 20 Sep 2014 23:40:29 GMT

So what did you just support me with then? or offer any previous solutions prices ideas etc etc? 😕

and in my message its obvious i have contacted them!

Re: awful service!! :@

Thommo — Sun, 21 Sep 2014 01:06:14 GMT

As users and not Sony employees we can offer help just not the help you want or are looking for - You are seeking answers that we simply can not answer hence why I said contact Xperia care - That is what they are there for when we the users can not help

Re: awful service!! :@

jayy26 — Sun, 21 Sep 2014 21:09:08 GMT

okay... im sure other people would off had similar problems and was seeking different opionions thats all