https://community.sony.co.uk/t5/xperia-archive/forget-password/m-p/3285928#M422942 <P>i forget the password on my sony z2 so i now can open my phone&nbsp;</P><P>please help me&nbsp;</P> Sun, 21 Sep 2014 22:21:45 GMT master-mkk 2014-09-21T22:21:45Z https://community.sony.co.uk/t5/xperia-archive/forget-password/m-p/3285928#M422942 <P>i forget the password on my sony z2 so i now can open my phone&nbsp;</P><P>please help me&nbsp;</P> Sun, 21 Sep 2014 22:21:45 GMT https://community.sony.co.uk/t5/xperia-archive/forget-password/m-p/3285928#M422942 master-mkk 2014-09-21T22:21:45Z https://community.sony.co.uk/t5/xperia-archive/forget-password/m-p/3285929#M422943 <P>You have to perform a software repair using PC companion.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.<BR /><BR /> Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).<BR /><BR /> Open PC companion-&gt;support zone-&gt;phone/tablet software update-&gt;repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.</P> Sun, 21 Sep 2014 22:23:44 GMT https://community.sony.co.uk/t5/xperia-archive/forget-password/m-p/3285929#M422943 _alexdon_ 2014-09-21T22:23:44Z