topic Re: Xperia ringing problem! in XPERIA archive

Xperia ringing problem!

Drnashwan — Thu, 13 Nov 2014 17:38:41 GMT

no ringing my phon when called me

Re: Xperia ringing problem!

_alexdon_ — Thu, 13 Nov 2014 17:46:55 GMT

Could you elaborate? When did that occur?

Re: Xperia ringing problem!

eraj — Thu, 13 Nov 2014 18:13:42 GMT

Hello.there is a problem after the last system upgrade on my Z2. Phone does not transmit my voice on call, but microphone works excellent in a dictaphone mode and and in " check your phone" mode. After fmy first word it just stop to transmit voice. Help me please

Re: Xperia ringing problem!

Drnashwan — Thu, 13 Nov 2014 18:25:09 GMT

Ring tone does not work when someone calls me

Re: Xperia ringing problem!

_alexdon_ — Thu, 13 Nov 2014 19:20:38 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia ringing problem!

Drnashwan — Thu, 13 Nov 2014 20:53:53 GMT

you mean leave the phone in safe mode and connecte to the cable ?

Re: Xperia ringing problem!

_alexdon_ — Thu, 13 Nov 2014 20:57:33 GMT

I mean you have to perform a software repair using PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Xperia ringing problem!

Drnashwan — Fri, 14 Nov 2014 01:29:14 GMT

i did but Still the same problem no ringe ball

Re: Xperia ringing problem!

_alexdon_ — Fri, 14 Nov 2014 07:40:03 GMT

Stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia ringing problem!

Drnashwan — Fri, 14 Nov 2014 12:13:20 GMT

i dont find my country ( iraq )

Re: Xperia ringing problem!

Usmab — Fri, 14 Nov 2014 15:39:02 GMT

if it is not ringing what is happening when you recieve call. i.e silent, vibrate? do not forget to check if you have cal divert on . and what do the other person hear on other side? just call your number from other phone and see what happens.

Re: Xperia ringing problem!

Drnashwan — Fri, 14 Nov 2014 15:57:16 GMT

Everything is okay but when incoming calls was silent and without a vibrator ?

Re: Xperia ringing problem!

Usmab — Fri, 14 Nov 2014 16:03:02 GMT

sorry I do not know if it is a technical fault. but this was something that happen to me very often and every time I find out that either my kids have switched to flight mode. or they just make it silent. or call divert on, dialing *21# normally switch it off

Re: Xperia ringing problem!

Drnashwan — Fri, 14 Nov 2014 16:13:18 GMT

when i call this number the phone be not in service when i call it not received call ???

Re: Xperia ringing problem!

Usmab — Fri, 14 Nov 2014 16:44:02 GMT

sorry #21# this is a code to switch off call divert. it do not ring nowhere

Re: Xperia ringing problem!

Drnashwan — Fri, 14 Nov 2014 19:52:15 GMT

I did nothing different