topic Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls in XPERIA archive

Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Thu, 06 Nov 2014 18:18:27 GMT

Dear Sir,

i have bought Xperia T2 Ultra Dual sim today...
according to your website specifications page, it should be ACTIVE SIM supporting recieving calls on both lines simultaneously , while when i am having call on SIM1 , SIM2 is always out of reach and vice versa!!!

please advise!!!

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Uliwooly — Thu, 06 Nov 2014 18:22:16 GMT

Indeed it is active

http://www.sonymobile.com/global-en/products/phones/xperia-t2-ultra-dual/

Handle calls on both SIM cards

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

_alexdon_ — Thu, 06 Nov 2014 18:35:33 GMT

According to GSM arena,it is dual standby:

http://www.gsmarena.com/sony_xperia_t2_ultra_dual-5968.php

Most of the xperias are like this,if not all.

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Uliwooly — Thu, 06 Nov 2014 18:37:48 GMT

That's what I thought, this is odd, perhaps a Sony moderator could explain

or you can contact Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Rickard — Fri, 07 Nov 2014 08:31:08 GMT

I did forward this internally some time ago to have the text on our webpage made more clear but there's been no change yet.
The text on our webpage is referring to the function called dual SIM reachability where the phone forwards calls to the other SIM during calls. This means that the phone will forward calls made to SIM2 to SIM1 when you have a call on SIM1 and vice versa. The phone is a dual standby phone.

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Fri, 07 Nov 2014 09:49:37 GMT

this is not what happens...

whenever you are using any SIM the other is unreachable !

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Fri, 07 Nov 2014 09:52:20 GMT

what !!!!!

so its not as mentioned!!!!

this is scam!!!!!

its clearly listed on website, and you say you have requested that and text were not changed!!!

thats really not sony image at all, this is total scam!

so, what should i do now after buying mobile for this 1 option! what should i do now!

shame on sony mobiles!!

please Mr. Moderator, i need kind of effective solution to my case because manupilated words is act of scam companies and i think sony is not one of them!!!!

i need solution please!

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Rickard — Fri, 07 Nov 2014 10:07:35 GMT

To use this feature you need to enable Dual SIM reachability under Settings -> Dual SIM settings. You operator(s) and subscription(s) must also support call forwarding and call waiting.
When this is enabled you will be able to to receive calls on both SIM-cards even when you have an ongoing call.

I'm sorry to hear that you feel misled by the text but if the dual SIM reachability feature doesn't meet your needs i can only advice that you contact your local support team to see if they can assist you.

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Fri, 07 Nov 2014 10:35:15 GMT

i tried to reach them

and they saracasticly responded, I HAVE TO READ INFORMATION CLEARLY ON WEBSITE!

which i believe i did!!!

so, no solutions?

i just threw my money for scam or what !!!!!!!!!!!

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Fri, 07 Nov 2014 14:21:31 GMT

Also, please check your website! because this is total scam, i just double checked it!!!

i will sue you!!!

>>>>>

Handle calls on both SIM cards

Dual SIM smartphones come with many advantages. They allow you to separate work from play – and handle your calls more cost-efficiently. With our new dual SIM feature, you can keep both SIM cards active at all times – meaning that you can talk on one SIM, and still receive calls on the other, instead of going to voicemail. This gives you the option of putting the first call on hold while answering the one coming in. So you need never miss a call. You activate the dual SIM feature when you set up your phone. If you add your second SIM card later, you can always access the setup guide from the Settings menu.

<<<<<<

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Tue, 11 Nov 2014 16:43:04 GMT

any update please or you just ignore complains ??????

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Rickard — Tue, 11 Nov 2014 16:56:48 GMT

As i wrote i'm very sorry to hear that you feel misled by the text but if you wish to return your phone you need to contact your local support team to see if that's possible and how you should proceed in that case.

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Wed, 12 Nov 2014 16:34:50 GMT

i have did, but they said they are not responsible for website mistakes, and if its website wrong data, then its head office's problem, and that they are not responsible for it!!!!!!

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Mohamed_Wagih — Fri, 14 Nov 2014 11:53:23 GMT

any updates please ?

Re: Xperia T2 Dual Ultra - Cannot Make Dual Calls

Rickard — Fri, 14 Nov 2014 15:30:50 GMT

As this is handled at a local level by your local support i can't assist you from my location but i've asked your local support to contact you to see if they can assist you in any way.