topic Re: PC Companion Failed Connection in XPERIA archive

PC Companion Failed Connection

RicoRidzhuan — Fri, 07 Nov 2014 18:49:19 GMT

I have been using sony a long time since the merging with ericcson, i have use 3 androids by sony, The Play, The ZL and The Z2, all 3 of this phones ask me to do the software updates then failed halfway leaving my phone like a zombie,

i think it is not really fair for me to have the same problems with 3 different device?

i revived my ZL before with SUS software because the companion failed me , but now the company decided to discontinue the only software that works?

now i have a dead z2 when i turn it on its just said software update failed connect to PC bla bla.

this clearly upsets me as all the forum dont really help me,

Re: PC Companion Failed Connection

Thommo — Fri, 07 Nov 2014 18:58:36 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: PC Companion Failed Connection

RicoRidzhuan — Fri, 07 Nov 2014 19:09:09 GMT

i did, and i makes me loss 4 months worth of photo that are very important to me. am really not happy

Re: PC Companion Failed Connection

Thommo — Fri, 07 Nov 2014 19:35:54 GMT

You are advised to backup your device before starting an update