topic Re: Z2 software updated failed in XPERIA archive

Z2 software updated failed

TurkyBoy — Sun, 09 Nov 2014 13:13:03 GMT

Hello. I have a problem with my Xperia Z2. I tried to make the update of my device but my computer shutdowned during that. When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again". The computer doesn't recognize the phone and the phone shut down after this message. What can I do? 😕 Thanks

Re: Z2 software updated failed

TurkyBoy — Sun, 09 Nov 2014 13:14:37 GMT

Please fast help pleaaaaaaaaaase

Re: Z2 software updated failed

_alexdon_ — Sun, 09 Nov 2014 13:29:16 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Z2 software updated failed

TurkyBoy — Sun, 09 Nov 2014 14:01:57 GMT

Re: Z2 software updated failed

TurkyBoy — Sun, 09 Nov 2014 14:02:58 GMT

& now ????

Please I need a fix I can't take more time with out this phone I have work please

Re: Z2 software updated failed

_alexdon_ — Sun, 09 Nov 2014 14:14:40 GMT

Reinstall PCC and check again.

Re: Z2 software updated failed

Uliwooly — Sun, 09 Nov 2014 15:53:48 GMT

uninstall PCC > Re-download PCC > restart your PC > disable your firewall and antivirus > try again, if that doesn't work then reboot on safe mode then run PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355