topic proximity sensor issue on M4 Aqua Dual in XPERIA archive

proximity sensor issue on M4 Aqua Dual

Akash_Verma — Tue, 16 Jun 2015 22:36:17 GMT

I have just purchased an M4 Aqua dual today from the retail shop and I am having an issue with the proximity sensor.

1. As soon as I make a call, the screen shuts off. I have to press the power button to restart it.

2. Sometimes, the screen stays on, but as soon as I bring the phone near my ear, the sceen shuts off but does not start when i remove it away from my ear.

3. I did the proximity sensor diagnostic test and the phone started to vibrate even before I put it down on a flat surface... its like the proximity sensor is always on and detects an input.

4. I have performed the factory reset and even updated the phone... but the problem persists.

5. I am not using any case on my phone. Only a transparent tempered glass screen protector.

Kindly advise how I should process. Should I return the phone and ask for a replacement... it has not even been 12 hours since I purchased it and it is already showing an issue.

Best.

Re: click to calling screen 📴 off

Akash_Verma — Tue, 16 Jun 2015 22:34:28 GMT

Also, If i may add, I have done a factory reset of the phone and the problem persists.

Re: proximity sensor issue on M4 Aqua Dual

Uliwooly — Tue, 16 Jun 2015 22:40:18 GMT

@Akash_Verma

Repair the phone with PCC and report back, does the protective film cover the proximity sensor?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

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Re: proximity sensor issue on M4 Aqua Dual

Akash_Verma — Wed, 17 Jun 2015 06:40:53 GMT

I have updated it via PCC... but the problem still persists.

I have a transparent tempered glass cover which does cover the sensor, but i doubt it should be an issue since i have used phones before that have the cover.

Re: proximity sensor issue on M4 Aqua Dual

Rickard — Wed, 17 Jun 2015 09:37:26 GMT

I would suspect the tempered glass cover in this case. It should have a hole in it for the proximity sensor.

Re: proximity sensor issue on M4 Aqua Dual

Uliwooly — Wed, 17 Jun 2015 17:36:29 GMT

@Akash_Verma

Remove the cover and check again.

Re: proximity sensor issue on M4 Aqua Dual

gordsk — Mon, 13 Jul 2015 18:39:28 GMT

Keep your screen awake longer. Go to SETTINGS >DISPLAY > SLEEP > select a longer time period. Your phone comes with a very short default time setting.

Re: proximity sensor issue on M4 Aqua Dual

Sandeep1pn — Sun, 19 Jul 2015 18:02:33 GMT

I had the same issue, I removed the tempered glass cover to resolve the issue

Re: proximity sensor issue on M4 Aqua Dual

Bebobwolf — Mon, 24 Aug 2015 07:52:08 GMT

I had a tempered glass cover, and screen went black when made a whatsapp call (had to wait for call to end before i could do anything with phone). Took cover off and then worked. I noted that dirty had built up by sensor hole.(not sure if this caused problem?)

Re: proximity sensor issue on M4 Aqua Dual

ProximitySensor — Sun, 20 Sep 2015 17:27:12 GMT

I too have same problem. I have updated with PCC & no screen cover. Both proximity sensor and ambient light sensor are not working. I purchased M4 aqua dual 1 week back