topic Re: Reason for reclamation? in XPERIA archive

Display white dots - reason for reclamation?

skrble — Sat, 20 Jun 2015 20:29:14 GMT

Hi all,

I would like to hear your opinion if this failure is a good reason for a returning the phone and wanting get this repaired. Thank You!

Re: Reason for reclamation?

Thommo — Sat, 20 Jun 2015 20:33:03 GMT

I'm confused - What exactly do you want to reclaim

Re: Reason for reclamation?

skrble — Sat, 20 Jun 2015 20:37:56 GMT

Thommo - can you see those white dots in the top left side? It is really annoying when watching films and definitely anithing acceptable from highest price range phone. My reason is simple, if Sony accepts this. I am really angried as this is in fact fourth faulty phone (I am adding a I never drop phones on the ground and my devices always look brand new, no matter how old they are, I really care about them a lot). Why keep I always getting faulty units?

Re: Reason for reclamation?

Thommo — Sat, 20 Jun 2015 20:51:46 GMT

We aren't Sony employed so can't say yes or no about it been repaired etc all you can do is either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: Reason for reclamation?

skrble — Sat, 20 Jun 2015 21:15:09 GMT

Thank you for a reply. I am tough not sure about the exact meaning of "inspecting" my device. What is it in fact? Will they check my phone and state if this kind of fault is/isn't worthy returning?

Re: Reason for reclamation?

Thommo — Sat, 20 Jun 2015 21:58:02 GMT

Inspect means to look at - What they will or won't say is something no one here can answer I'm afraid to say

Re: Reason for reclamation?

skrble — Sat, 20 Jun 2015 22:03:39 GMT

Thommo - Thank you for useful info. I am gonna check it.

If anyone else had ever this issue, I will be glad to hear your story and the result (if Sony repaired that or not). Thank You all.

Re: Reason for reclamation?

skrble — Sun, 21 Jun 2015 11:11:01 GMT

Update: it is worse as I initially thought...

https://youtu.be/q-cPf_x1_I8

Re: Reason for reclamation?

Uliwooly — Sun, 21 Jun 2015 18:37:52 GMT

@skrble

Have you contacted your local Xperia care?

Re: Reason for reclamation?

skrble — Mon, 22 Jun 2015 10:49:25 GMT

I have, I am expecting their reply.

Re: Reason for reclamation?

Uliwooly — Mon, 22 Jun 2015 15:49:29 GMT

Keep us updated

Re: Reason for reclamation?

skrble — Fri, 26 Jun 2015 23:06:26 GMT

I was adviced to bring my device to the service center. While this will be actually 6th reclamation, I will ask for money back. Just to make this topic answered.