topic Re: Recover Data in XPERIA archive

Recover Data

IVER — Tue, 28 Apr 2015 18:12:23 GMT

Hello, I broke my phone a few days ago and I have been trying to recover my data. However, when I plug it into the USB and go to my computer, a Removeable disk (E) appears and I double click it. What I get is 'please insert a disk into Removeable Disk E'. The phone works, I can tell the camera does, the screen is shattered but it does work, although the touch ability does not work. I have trying the PC Companion but I get nothing from it either.

Please help me out.

Re: Recover Data

Uliwooly — Tue, 28 Apr 2015 18:20:42 GMT

the screen might work but if the phone it's not recognize by the computer or PCC then perhaps the damage was greater than it might seem and the motherboard might be damaged.

Re: Recover Data

IVER — Tue, 28 Apr 2015 18:36:18 GMT

I understand but, When i press the side button i can see a bit of the screen and the photo I have on it, if the hard drive was damaged, wouldn't the photo not load?

Re: Recover Data

Uliwooly — Tue, 28 Apr 2015 18:49:48 GMT

ok, that's different, what happen when you connect it to your PC w/ PCC? what do you see?

Re: Recover Data

IVER — Tue, 28 Apr 2015 19:26:59 GMT

Via USB and go to my computer, a Removeable disk (E) appears and I double click it. What I get is 'please insert a disk into Removeable Disk E'.

When i tried PCC it just doesnt work because you should touch your phone to press connect via PCC or mass storage, but i can't as the touch doesn't work

Re: Recover Data

Uliwooly — Tue, 28 Apr 2015 19:30:37 GMT

you could buy a USB OTG cable and use a mouse, maybe you'll be able to change the settings, other than that you won't have access to the internal storage on your phone.

Re: Recover Data

IVER — Tue, 28 Apr 2015 20:06:52 GMT

Okay i can buy it, however, how will a mouse work on a phone with a broken screen?

Re: Recover Data

Uliwooly — Tue, 28 Apr 2015 20:23:39 GMT

you could be able to change the USB connectivity settings.

Re: Recover Data

IVER — Tue, 28 Apr 2015 21:13:27 GMT

How do I change the connectivity settings if the screen is black, with a glimmer of colours, just on the bottom left i can see the wallpaper for 1 second when i press the power button

Re: Recover Data

Uliwooly — Tue, 28 Apr 2015 21:19:59 GMT

Do you know if the screen register touch? if it does then you could use a MHL cable > connect the phone to a TV and change the settings.

Re: Recover Data

IVER — Wed, 29 Apr 2015 07:50:41 GMT

It does not register touch

Re: Recover Data

Uliwooly — Thu, 30 Apr 2015 16:04:14 GMT

I'm sorry to say this but I don't see any other way to get your data.

http://support.sonymobile.com/global-en/contactUs/

Re: Recover Data

_alexdon_ — Thu, 30 Apr 2015 19:22:43 GMT

You should still give it a try with a mouse and a keyboard,that way you can use the screen without touching it. But you have to be sure that what you do is visible.