topic Re: PC USB connection issue in XPERIA archive

PC USB connection issue

RaidenMGR — Fri, 01 May 2015 15:43:10 GMT

Hello.

I have an issue connecting my T to pc, sometimes will connect normally but most of the times pc companion will come up with an error saying, "the was a connection failure, unplug USB restart phone and plug again after 5 minutes" this started recently as i never had anything like this before...i uninstalled pc companion installed again but the same...i tried on my new laptop which didnt had pc companion installed so i downloaded first time for my laptop but still does the same. the phone its in a like new condition and i already removed many apps and deleted some unnecessary folders, so seriously what might be the reason of that connection failure? maybe if i do a repair on the firmware will solve it?

Thank you.

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 15:54:52 GMT

Does this happen while you transfer files ?

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 15:55:07 GMT

@RaidenMGR

It doesn't hurt to repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: PC USB connection issue

RaidenMGR — Fri, 01 May 2015 16:10:57 GMT

@uliwooly wrote:
Does this happen while you transfer files ?

No i cant transfer anything since i cant see my files, the phone keeps connecting but this goes on like forever and after 2-3 mins pc companion gives me the error " there was a connection failure etc" so i just unplug the phone and plug it again trying to have an established connection. for example will connect 1 time out of 5.

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 16:12:12 GMT

Could you try a different USB cable?

@RaidenMGR

Re: PC USB connection issue

RaidenMGR — Fri, 01 May 2015 16:18:12 GMT

i tried 2 already, 1 was the normal cable with came with the phone the other 1 is a 3rd party usb cable, does the same on both cables..seems i go for a repair and i hope this will be solved

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 16:21:31 GMT

Sorry to hear that, this is how to contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: PC USB connection issue

RaidenMGR — Fri, 01 May 2015 16:31:28 GMT

Thank you for your help, good news is if something is wrong and its not software related i still have warranty!

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 16:31:58 GMT

Keep us updated

Re: PC USB connection issue

RaidenMGR — Fri, 01 May 2015 16:55:45 GMT

Seems that phone had a lot of trash inside internal memory..problem solved with a restore to factory default settings + delete everything inside internal memory!!!

Re: PC USB connection issue

Uliwooly — Fri, 01 May 2015 17:04:34 GMT

Great to hear that, you could use MyXperia or Android Device manager to reset your phone

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#M20