topic Re: Keeps shutting itself down and won't turn on in XPERIA archive

Keeps shutting itself down and won't turn on

lannaaduffy — Sat, 11 Apr 2015 20:48:28 GMT

My Xperia t3 started to shut itself down about two days ago because I had my data on now it will only turn on when it's plugged into charge and I have to turn it on airplane mode in order for it to stay on, this is strange because I hardly ever use my data only if I'm using my hotspot and I even reset everything on the phone and nothing has worked. HELP NEEDED ASAP

Re: Keeps shutting itself down and won't turn on

Thommo — Sat, 11 Apr 2015 21:31:08 GMT

Remove your Sim card and test as this sounds like an issue with that as when Airplane mode is activated it disables your Sim card, If it works then you need a new Sim

Re: Keeps shutting itself down and won't turn on

lannaaduffy — Sat, 11 Apr 2015 22:22:10 GMT

Nope it's still shutting down I tried removing my SIM card before and it's still shutting down

Re: Keeps shutting itself down and won't turn on

Thommo — Sat, 11 Apr 2015 22:24:49 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Keeps shutting itself down and won't turn on

Thommo — Sat, 11 Apr 2015 22:25:04 GMT

If that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: Keeps shutting itself down and won't turn on

lannaaduffy — Sat, 11 Apr 2015 22:40:05 GMT

I'll try that, thanks a lot 😋

Re: Keeps shutting itself down and won't turn on

lannaaduffy — Sun, 19 Apr 2015 19:14:17 GMT

Didn't work any other ideas??