topic Re: Camera Error in XPERIA archive

Camera Error

hardikbhatia — Fri, 26 Jun 2015 05:51:25 GMT

I am getting this error in xperia ion.

How to fix this..???

Re: Camera Error

Phy — Fri, 26 Jun 2015 05:58:38 GMT

Try Clearing the camera app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Camera Error

Phy — Fri, 26 Jun 2015 06:02:34 GMT

You can see if the camera work while on safe mode or repair the phone with Sony PC Companion

This is how to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Sony PC Companion

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Camera Error

Phy — Fri, 26 Jun 2015 06:03:20 GMT

Or How about if you try a different SD card? or Contact your local Xperia Support

http://support.sonymobile.com/global-en/contactUs/

Re: Camera Error

hardikbhatia — Fri, 26 Jun 2015 06:11:05 GMT

Thanks,

But i have repair the software 2 times but still getting this error..

Re: Camera Error

Uliwooly — Fri, 26 Jun 2015 06:14:26 GMT

@hardikbhatia

Try @Phy's suggestions (safe mode, and w/o the SD card) and report back

Re: Camera Error

Uliwooly — Fri, 26 Jun 2015 06:14:56 GMT

@Phy

Keep up the good work

Re: Camera Error

hardikbhatia — Fri, 26 Jun 2015 06:19:50 GMT

i have try to capture in safe mod and w/o sdcard but in safemode camera app is not available

Re: Camera Error

Uliwooly — Fri, 26 Jun 2015 06:22:09 GMT

@hardikbhatia

That's odd, you could repair once more with PCC and do NOT install any app just test the camera.

Re: Camera Error

hardikbhatia — Fri, 26 Jun 2015 06:28:05 GMT

Ok thanks,

just tell me is this hardware or software problem.??

Re: Camera Error

Uliwooly — Fri, 26 Jun 2015 06:31:03 GMT

@hardikbhatia

If PCC doesn't solve the issue, most likely a hardware issue.

Re: Camera Error

Hampus — Fri, 26 Jun 2015 06:52:25 GMT

I agree with uliwooly, it sounds like a hardware issue in this case which needs to be examined and fixed at an authorized service center. You can contact your local support team for further information about how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/

Re: Camera Error

hardikbhatia — Sat, 27 Jun 2015 07:52:06 GMT

Yesterday I get to the nearest authorized Sony service center.They are telling me that "i have to change my phone's motherboard which costs more that this device"..What should i do..they told that the main fault was in motherboard but i don't think that because every this is working perfectly except camera.Bad experiance at Sony Center

Re: Camera Error

Uliwooly — Sat, 27 Jun 2015 20:03:09 GMT

@hardikbhatia

I'm sorry to hear that, but there's no way around it, the motherboard it is indeed the most expensive part of a phone.