topic Re: Allow exceptions setting does not work for scheduled silent mode in XPERIA archive

Allow exceptions setting does not work for scheduled silent mode

Gregger — Wed, 19 Aug 2015 12:48:44 GMT

Hi,

My phone is at 23.4.A.0.546. Since the last update, the setting under Sound and Notification > Silent Mode > Exceptions, when set to "allow exceptions", does not seem to work when the phone goes into a scheduled silent mode.

When the phone does go into the scheduled silent mode, it is completely silent without exceptions despite that setting in the Sound and Notification page. I have to press the volume control and set "allow exceptions" to true every time.

In my opinion, this should be a high priority issue to fix, since it makes the scheduled silent mode unusable for anyone who wants to silence notifications but still let calls through (which I think is probably a lot of people).

Have others encountered this issue, and could Sony please confirm that it's a known issue?

Thanks,

Greg

Re: Allow exceptions setting does not work for scheduled silent mode

Uliwooly — Wed, 19 Aug 2015 17:38:17 GMT

Check this out

@Gregger

http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/silent-mode-doesn-t-work-anymore-on-5-1-1/m-p/1020840/highlight/true#M21164

Re: Allow exceptions setting does not work for scheduled silent mode

Gregger — Wed, 19 Aug 2015 19:52:57 GMT

Thank you, uliwooly,

That thread doesn't seem to be quite what I'm talking about. From what I gather, that is about not being able to set a phone into silent mode, either with the volume key, nor through a setRingerMode method in code.

My issue concerns the "allow exceptions" setting in a scheduled Silent Mode - when the scheduled time arrives, the allow exceptions setting (as set on the Sound and Notification > Silent Mode settings page, last item in the list) is ignored.

Cheers,

Greg

Re: Allow exceptions setting does not work for scheduled silent mode

Borgo1971 — Wed, 19 Aug 2015 19:53:15 GMT

I've the same phone. Silent mode works just fine, except if I select to permit calls only from special contacts. In this case, phone won't ring. If I permit calls from entry Contacts, phone rings for incoming calls from contacts and cuts others. Now I trying to understend if I'm doing somthing wrong... I'm not sure if "special" contacts (as they are caled in exceptions) are simply my prefered contacts, If I should create a special group (all things I tried) or wath other. In any case, nothing I tried until now did work.

Re: Allow exceptions setting does not work for scheduled silent mode

Gregger — Wed, 19 Aug 2015 20:05:27 GMT

Borgo1971,

On your phone, does it honour exceptions in a scheduled silent mode when you set it to allow "calls from Anyone"?

On mine it does not. I haven't tried setting specific contacts and so on.

Thanks,

Greg

Re: Allow exceptions setting does not work for scheduled silent mode

filigran — Fri, 11 Sep 2015 22:54:27 GMT

I have the same issue. Created a ticket with the Swedish Sony support. They seem to have worked on my Bluetooth issue, so thumbs held. 🙂

Thomas

Re: Allow exceptions setting does not work for scheduled silent mode

Rickard — Tue, 15 Sep 2015 15:55:14 GMT

Sorry to hear that you have issues with exceptions.

I have forwarded this internally for further investigation and will update you as soon as i have more information.

@filigran

Thanks for your email with the screen recording. I will respond here when i have more information instead of the email case you have if that's ok?

Re: Allow exceptions setting does not work for scheduled silent mode

filigran — Tue, 15 Sep 2015 17:25:35 GMT

@Rickard
Sure, looking forward to an update. Thanks!

Re: Allow exceptions setting does not work for scheduled silent mode

Jayyyy — Tue, 15 Sep 2015 20:24:08 GMT

U spoke to someone from support today they told me repair using PC companion for old fix it. And that this was my a known issue. It didn't work and now this is a known issue.

Re: Allow exceptions setting does not work for scheduled silent mode

Gregger — Wed, 16 Sep 2015 16:34:54 GMT

Thanks, Rickard.

I have also been communicating with May at Xperia Care by e-mail, who simply responded that "unfortunately you need to manually set it to allow exceptions". I would love to know if Sony has an intention to fix the issue in a future software release. Please let us know if you have any insights on that.

All the best,

Greg

Re: Allow exceptions setting does not work for scheduled silent mode

Jayyyy — Thu, 17 Sep 2015 05:43:47 GMT

Well it never used to work that way that we need to manually do it. Its a broken function and I'll have to think about a 3rd party app or getting an iPhone where this function works fine.

Re: Allow exceptions setting does not work for scheduled silent mode

Uliwooly — Fri, 18 Sep 2015 03:28:56 GMT

@Jayyyy

Don't forget to contact Sony directly with your feedback

http://support.sonymobile.com/global-en/contactUs/

Re: Allow exceptions setting does not work for scheduled silent mode

2_die_4 — Tue, 22 Sep 2015 18:51:32 GMT

Hi there.

I'm a fresh owner of a Z3C and since I have had previous experience with "Priority Mode" on a Nexus device and on 5.1.1. I know that it should work but for some reason it doesen't.

So when scheduled the Priority mode does not go into efect until you toggle it regardles of your setings for exceptions, it just simply goes into Silen mode and you have to toggle the Exception switch for it to go into Priority mode.

Sony should give us the Priority mode like it was meant to be on the Nexus devices because it is perfect like that!

Please Sony, do something for your PAYING CUSTOMERS!

Re: Allow exceptions setting does not work for scheduled silent mode

Holspeed — Fri, 09 Oct 2015 00:17:01 GMT

This issue appears to be resolved after the lastest update (23.4.A.1.232). It actually may have been fixed in the previous update (23.4.A.1.200) however I skipped that one as it makes our phones fully vulnerable to Stagefright.

Something to note: If you set scheduling to begin before and end after the current time then Do Not Disturb wont turn off automatically the first time (but it works correctly after that).

Re: Allow exceptions setting does not work for scheduled silent mode

Rickard — Thu, 03 Dec 2015 07:40:20 GMT

As Holspeed says, with the latest software version, 23.4.A.1.232, exceptions for scheduled silent mode should work.