topic Re: Z5 Compact Wifi Tethering in XPERIA archive

Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 21:18:13 GMT

Have had brand new phone purchased through retail store for 1 week and WIFI tethering does not work. Other devices can connect to the phone but cannot get access to internet. I have the latest updates and no other issues have popped up yet (have not tried usb tethering yet). I am running stock software.

Re: Z5 Compact Wifi Tethering

Uliwooly — Thu, 12 Nov 2015 21:22:29 GMT

@rowan

Does your carrier/network allow you to tether your data?

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 21:24:21 GMT

Yes in Australia we dont have those sort of restrictions, and I was doing it with my old phone Galaxy s4 up until the day i dot this phone. (same carrier and same plan)

Re: Z5 Compact Wifi Tethering

_alexdon_ — Thu, 12 Nov 2015 21:46:24 GMT

@rowan Does internet work via mobile data?

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 21:57:06 GMT

Yes, and the phone can connect to other wifi and use internet via that.

Re: Z5 Compact Wifi Tethering

_alexdon_ — Thu, 12 Nov 2015 22:00:59 GMT

No, not other wifi networks. I mean via mobile data.

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 22:18:24 GMT

Yes it can use mobile data

Re: Z5 Compact Wifi Tethering

John-BR — Thu, 12 Nov 2015 23:00:36 GMT

Hi @rowan

Welcome to the community.

If the WiFi hotspot is turning on, other devices are able to connect but not able to access the internet the most likely cause of the issue will be the the Access Point Names for mobile data services.

If you go to Settings > More... > Mobile Networks > Access Point Names.

Take a look at the entry for Internet, does the smaller subtext below that say internet or wap?

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 23:05:36 GMT

There is one APN listed (that is active) APN name is Vodafone Live! the subtext says live.vodafone.com

Re: Z5 Compact Wifi Tethering

John-BR — Thu, 12 Nov 2015 23:22:46 GMT

That is probably what is going wrong.

You can install the correct Access Point Names through the handset itself by going to Settings > More... > Internet Settings.

If the issues persist I would recomend contacting your network as they will be better placed to help.

Let us know if that helps.

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 23:32:57 GMT

Thanks I have tried using that feature as well as creating my own APN with settings from my carriers website and neither option works

Re: Z5 Compact Wifi Tethering

John-BR — Thu, 12 Nov 2015 23:39:23 GMT

Have you had the oppunity to speak to your network provider? Have they been able to offer any input?

Re: Z5 Compact Wifi Tethering

rowan — Thu, 12 Nov 2015 23:42:19 GMT

Trying that as well, no luck so far but I have used all their suggested remedies and still nothing. Will have to contact them again.

Re: Z5 Compact Wifi Tethering

John-BR — Fri, 13 Nov 2015 00:00:26 GMT

Just to check, have you been able to try a different SIM card in the handset?

Re: Z5 Compact Wifi Tethering

rowan — Fri, 13 Nov 2015 00:52:41 GMT

That is the plan for tonight when I get home. Thanks for the responses and the help guys.

Re: Z5 Compact Wifi Tethering

John-BR — Mon, 16 Nov 2015 03:20:12 GMT

Keep us posted. Let us know if any of that has helped.

Re: Z5 Compact Wifi Tethering

rowan — Mon, 16 Nov 2015 06:06:12 GMT

Tried with a diferent company SIM card and it worked OK. At the suggestion of Sony Support I used their software to completely reinstall the phone software and had no luck with my own SIM card. After further discussions with both my company and the alternate there is no reason why it should not work. Now have to decide what to do.

Re: Z5 Compact Wifi Tethering

NeoBeum — Fri, 04 Dec 2015 09:52:42 GMT

@rowan wrote:
Tried with a diferent company SIM card and it worked OK. At the suggestion of Sony Support I used their software to completely reinstall the phone software and had no luck with my own SIM card. After further discussions with both my company and the alternate there is no reason why it should not work. Now have to decide what to do.

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The SIM that isn't working isn't a Crazy Johns sim is it? Or Dodo?