topic Re: Z2 NFC NOT WORKING. in XPERIA archive

Z2 NFC NOT WORKING.

Jusley — Sun, 30 Aug 2015 13:17:39 GMT

Hi Can someone please help me I have a Sony Xperia z2 D6503. I have a problem with my NFC for some reason it is not working. When I turned android bean and nfc on it and try to send a picture to another phone it doesn't not recognize the other device. I tried the same thing with two of my friends Sony z2 and their work just fine. Also the nfc icon does not appear on the top bar where the battery information is displayed like my friends own do when nfc is turned on.

Re: Z2 NFC NOT WORKING.

Uliwooly — Sun, 30 Aug 2015 22:43:40 GMT

@Jusley

Check if it works on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z2 NFC NOT WORKING.

Jake-SonyXperia — Mon, 31 Aug 2015 03:05:00 GMT

HI Jusley,

If Safemode holds the same result, you could always attempt a software repair on the device to see if this helps. However make sure to backup the device with PC Companion/ Bridge for Mac.

I have supplied instructions below.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

let us know how you get on.

Re: Z2 NFC NOT WORKING.

Jusley — Mon, 31 Aug 2015 14:27:56 GMT

Hi Guys thanks so much for your responses. I tried booting my phone in to safe mode but the NFC did not work even in safe mode. So I also tried repairing the device using PC Companion with the steps provided by Jake-SonyXperiaSupport but after it was done the NFC still does not work when I tried beaning content to another device. But if I go to about phone/ diagonostics and run a test on NFC the phone will pass the test. but the NFC will not work when I tried to use it and the NFC icon is not Showing up at the top where the battery information is displayed like my friends own do. But thank you guys so much uliwooly and Jake-SonyXperiaSupport for your responses if there anything else you guys think I can try please let me know. Thanks much.

Re: Z2 NFC NOT WORKING.

Uliwooly — Mon, 31 Aug 2015 15:02:11 GMT

@Jusley

You can contact your local Xperia Care to get it checked

http://support.sonymobile.com/global-en/contactUs/

Keep in mind that you might have the same phone but you might have different firmwares, settings > about phone, in some the NFC logo doesn't appear on the notification bar.

Re: Z2 NFC NOT WORKING.

g35xfun — Fri, 20 Nov 2015 15:24:34 GMT

I transferred so songs to my wifes Z3 from my Z2 using NFC and the bluetooth beaming just last weekend. And now when I tried to do it again, I noticed that the NFC is completely unrepsonsive. I then tested the NFC with the Sony SRS-BTV5 speaker and the MDR-EX31BN and both of them are nonresponsive to the NFC. I rebooted the phone, checked the stuff wit PC companion repair, etc. and it still doesn't work. I did the Service Test menu via *#*#7378423#*#*>NFC>NFC Diag Test and it is showing:

Swp
UICC:failure
eSE:Failure

What does this mean? Is this some recent update that broke NFC? Or did my hardware start failing all of a sudden?

Re: Z2 NFC NOT WORKING.

RodrigoCL — Wed, 10 Feb 2016 20:22:45 GMT

Hi g35xfun, did you can find some answer? i have the same problem !!