topic Re: unlock my xperia z5 in XPERIA archive

unlock my xperia z5

Victor_L — Tue, 26 Apr 2016 01:44:47 GMT

I buy my xperia Z5 in a Sony Store and its SIM is locked. I went to my Sony store but they don´t know how unlock my SIM even chat support can´t help me. This is a real problem for me. Please help!

Re: unlock my xperia z5

Uliwooly — Tue, 26 Apr 2016 01:48:42 GMT

@Victor_L

I'm sorry to hear that but you have two options, either contact the carrier/network or buy the code online.

On a side note, where did you purchased this phone (country) and which network its locked to?

Re: unlock my xperia z5

Victor_L — Tue, 26 Apr 2016 01:53:27 GMT

It's Telcel in Mexico. I buyed my xperia z5 in a sony store because they offer unlocked cellphones, but they give me other thing.

Re: unlock my xperia z5

Uliwooly — Tue, 26 Apr 2016 01:57:49 GMT

@Victor_L

For what I know, Xperias sold in Mexico are locked to Telcel, but you can contact your Local support regarding this.

http://www.cnet.com/es/noticias/telefonos-sony-xperia-z5-y-compact-mexico-disponibilidad-precio-compra/

Re: unlock my xperia z5

Victor_L — Tue, 26 Apr 2016 02:05:08 GMT

others xperia Z5 in the same Sony Store came unlocked. I had seen. Xperias z5 only came locked if you buy the device in Telcel Store or others Stores but this is not my case

Re: unlock my xperia z5

Uliwooly — Tue, 26 Apr 2016 02:09:00 GMT

@Victor_L

This is a user based forum, only your Local support will be able to help you, by any chance, did you flashed the phone (xperiafirm, flashtool)?

If you just bought the phone, why don't you exchange it? but it seems that the phones are locked to Telcel.