topic Native Software Query on Sony Xperia C3 LTE in XPERIA archive

Native Software Query on Sony Xperia C3 LTE

mahdev — Thu, 28 Apr 2016 23:37:37 GMT

I also noted the following apps on the handset on reciept and they remain on factory reset:

Music Go
TV Go
Cyberon....App in Chinese.

See attached pictures.

The following contacts at Sony were asked to respond in English, but Ive seen nothing helpful :

questions.cn[at]support.sonymobile.com

Ive asked the seller and the local distributors with no luck.

The distributors were SoldSA/Active Cellular SA through [removed] and [removed].

The following persons were contacted.

[removed],
questions.za[at]support.sonymobile.com,
questions.AE[at]support.sonymobile.com

[removed]

Please see the apps below and advise:

Re: Region Confirmation via IMEI

Lord_viridis — Thu, 28 Apr 2016 23:38:35 GMT

Whilst not someone from Sony mobile I can tell you that the phone has probably been replaced with a refurbished handset and is usual for them to come inside plain packaging.
The emphasis on your email from them is;

"Unfortunately the supplier is not willing to replace the phone with a NEW one because you already had it for too long"

So it looks like it has been replaced but not with a new, sealed unit.

Re: Native Software Query on Sony Xperia C3 LTE

CameronT — Fri, 29 Apr 2016 00:19:33 GMT

Hi @mahdev,

Welcome to the community.

If they're still there after a factory reset they may be built into the firmware version you have on this device.

Can you try a software repair and see if they disappear afterwards?