topic Re: Sending SMS not working anymore after update to Marshmallow in XPERIA archive

Sending SMS not working anymore after update to Marshmallow

don_carlos — Wed, 20 Apr 2016 16:46:45 GMT

Updated yesterday my Z5 compact to Android 6.0 and can't send SMS anymore.

Anyone having the same problem?

Re: Sending SMS not working anymore after update to Marshmallow

Uliwooly — Wed, 20 Apr 2016 16:48:09 GMT

@don_carlos

Do you get an error?

settings > more > mobile networks > do you see your network?

Re: Sending SMS not working anymore after update to Marshmallow

don_carlos — Wed, 20 Apr 2016 16:53:29 GMT

Yes, I get "Could not send"

and also yes, I see my network.

I can receive SMS but not send. My carrier (Swisscom is also checking if this is a Marshmallow 6.0 update issue).

Re: Sending SMS not working anymore after update to Marshmallow

Uliwooly — Wed, 20 Apr 2016 16:58:47 GMT

@don_carlos

Could you test it on >>> safe mode

Re: Sending SMS not working anymore after update to Marshmallow

CameronT — Thu, 21 Apr 2016 00:50:03 GMT

Hi @don_carlos,

Welcome to the community.

Try resetting the messaging app too, in Settings > Apps > Messaging > Storage > Clear Data > Back > Force Stop. Then restart your phone.

Re: Sending SMS not working anymore after update to Marshmallow

don_carlos — Thu, 21 Apr 2016 05:38:48 GMT

I did the reset of the messaging app but it's still the same. Cannot SEND SMS !! 😞

Always get error "Could not send" .

@CameronT any other suggestion?

Re: Sending SMS not working anymore after update to Marshmallow

CameronT — Thu, 21 Apr 2016 06:08:32 GMT

@don_carlos,

Check with your network provider if your SMS Service Centre Number is correct.

Re: Sending SMS not working anymore after update to Marshmallow

don_carlos — Thu, 21 Apr 2016 07:16:48 GMT

This we did yesterday already. It's correct.

I can receive SMS but NOT SEND.

Re: Sending SMS not working anymore after update to Marshmallow

richtrabing — Thu, 21 Apr 2016 11:49:41 GMT

Hi,

I have similar problems as described in this thread. I have a Sony Xperia Z3 Dual (D6633, v.6.0.1, Build Number 23.5.A.0.57) and am using Simyo and Telekom as providers. Everyting worked perfectly with SMS sending/receiving on the previous version - sorry, don't have the verson number.

Since the update, I have only just also noticed that I am no longer able to receive SMS through the Simyo provider.

I have tried the following to resolve the issue (as described by this thread)

restarting in safe mode
setting/updating the SMSC number manually
deleting the Messaging settings and cache

Trying "settings > more > mobile networks >" shows the network normally for Telekom, but not for Simyo. When searching for Service Providers, it only shows "Netz". I think in the past it actually showed "Simyo".

Do you have any suggestions on how to deal with this? Thanks in advance...

Re: Sending SMS not working anymore after update to Marshmallow

CameronT — Fri, 22 Apr 2016 00:12:50 GMT

Hi @richtrabing,

Welcome to the community.

Are you and @don_carlos able to try another SMS app and see if the issue persists? There's plenty available free on the Google Play Store. I want to test if the app itself is the problem or something deeper with the core software of the phone.

Re: Sending SMS not working anymore after update to Marshmallow

don_carlos — Fri, 22 Apr 2016 04:47:23 GMT

@CameronT

tried it several time with google's hangout ... same problem.

Re: Sending SMS not working anymore after update to Marshmallow

CameronT — Tue, 26 Apr 2016 01:46:31 GMT

@don_carlos

You might have to try running a software repair.

Re: Sending SMS not working anymore after update to Marshmallow

don_carlos — Tue, 26 Apr 2016 06:02:46 GMT

Does not sound very thrilling ... and I really don't wanna do that now.

Isn't there a newer update already available, 6.0.1?

Re: Sending SMS not working anymore after update to Marshmallow

CameronT — Wed, 27 Apr 2016 02:14:01 GMT

@don_carlos,

As the update is customised by multiple parties before being released it may not yet be finished for your particular handset and we are unable to confirm exactly when it will be available.