topic poor service,poor customer relationship in XPERIA archive

poor service,poor customer relationship

naveenhsd — Wed, 07 Dec 2016 11:06:42 GMT

i have given sony z3 compact for service at davangere,karnataka regarding display issue,my mobile has been successfully completed 5 months stay in your service center,still how much months you need to repair?,,is this is the responsibility of a reputed company? i never thought Sony service is worst than worst like this,

please follow up the issue,i thought i did"t use the word "please" for you,but still i am using healthy words,check the issue reply me soon..

JOB ID :W116112501312

Re: poor service,poor customer relationship

Rickard — Thu, 22 Dec 2016 05:46:07 GMT

Hi,

I'm very sorry to hear about your phone and that you've been without it for so long

As warranty and repairs are handled at a local level by your Local support i'm afraid it's not possible for me to see status or assist you from my location. Please contact your Local support in this case for more information and assistance with having this resolved.

Re: poor service,poor customer relationship

vinayus — Thu, 22 Dec 2016 10:10:52 GMT

@naveenhsd

The reason is there are no available parts for Z3c. My friend here at Bangalore waited for 2 months and was given refurbished phone which is like new phone without warranty. I suggest you to ask for the same.

There was other option to exchange your Z3c with Xperia XA. If you are ok they might give you the exchange with 1 year warranty.

My suggestion exchange to better handset(whichever you like by paying the diffference) because parts will take forever.

@naveenhsd wrote:
i have given sony z3 compact for service at davangere,karnataka regarding display issue,my mobile has been successfully completed 5 months stay in your service center,still how much months you need to repair?,,is this is the responsibility of a reputed company? i never thought Sony service is worst than worst like this,
please follow up the issue,i thought i did"t use the word "please" for you,but still i am using healthy words,check the issue reply me soon..
JOB ID :W116112501312