topic Re: Touchscreen Issue in XPERIA archive

Touchscreen Issue

scalkie — Fri, 22 Jul 2016 21:39:31 GMT

Okay, I have the X Performance (Taiwanese Dual model) in the US. I noticed there are two touchscreen issues... the upper part of my screen doesn't register at times (tapping widgets, swiping away notifications). Not all the time, just randomly. The other problem is when I'm gesture typing (Swiftkey or Google Keyboard) sometimes the gesture trail will cut off mid-trail causing errors while typing. I find if i turn off the screen and on again it works well. I already tried a factory reset and both issues persist.

Re: Touchscreen Issue

MarlonUk1 — Sat, 23 Jul 2016 01:06:19 GMT

does it happen while you are in safe mode?

try perform a software repair using Xperia Companion

Re: Touchscreen Issue

scalkie — Sat, 23 Jul 2016 01:20:49 GMT

I have Googled this and haven't found anything that helps. I have performed a software repair and the issues persist

Re: Touchscreen Issue

scalkie — Wed, 27 Jul 2016 06:04:47 GMT

And also just tried it in safe mode... still does it

Re: Touchscreen Issue

YoGem — Sat, 30 Jul 2016 01:47:56 GMT

Hi there, can we try something? Cool! Let's go.

Open the dialer and dial this: *#*#service#*#* that is *#*#7378423#*#* in numbers, then press service tests and then touchscreen. Try to draw in the areas where usually the touchscreen don't work.

Then, next step.. Do you have by chance some sort of apps that control brightness? Like a night mode app!? Those kind of apps can disrupt regular touchscreen operation.

Another question, when this happens.. Is the screen hot? Does it happen a lot after or during usage in direct sun bright light?

Re: Touchscreen Issue

scalkie — Sat, 30 Jul 2016 20:25:24 GMT

I've done the first suggestion, everything registered fine. And I do not have a brightness control app. And this happens at any random time, hot or cool... and when the second problem occurs with the broken gesture typing, I turn the screen off then on again and the gesture typing works well again

Re: Touchscreen Issue

scalkie — Sat, 30 Jul 2016 20:28:57 GMT

Actually I tried the first suggestion again, and I noticed that the lines don't floor as smoothly as they do on the bottom of the screen, broken lines

Re: Touchscreen Issue

YoGem — Mon, 01 Aug 2016 00:14:39 GMT

Ok so, it may be hardware, it may be software. But at this point after a software repair I think it's the digitizer gone bad. Last test before thinking about sending the device in Taiwan... Can you try the phone without Sim and SD card? It may be, also if just remotely, an issue with a Sim card or SD card. Both may have different problems but eventually both may provoke issues software side...

Re: Touchscreen Issue

scalkie — Mon, 01 Aug 2016 01:18:15 GMT

Just tried without the sim and sd card, it persists. I might have to take it in... would there be a problem that it's the Taiwanese model and I'm in California?

Re: Touchscreen Issue

YoGem — Fri, 05 Aug 2016 00:53:11 GMT

Uh scalkie... That's a problem. You will have to send it in Taiwan :-s

Contact the seller and ask if they can arrange shipment, at your expenses..

Re: Touchscreen Issue

LtdEd — Tue, 09 Aug 2016 02:18:29 GMT

I have a similar issue with the swipy text and it cutting off. So annoying and slow to type!

Screen sensitivity

Jbaz — Wed, 14 Sep 2016 10:48:40 GMT

My touch screen sensitivity is usually way too high. For example I was trying to add a widget and just scrolling thru those available I added one widget 3 times. Not even the one I was trying out select just one I happened to have my finger on when I went to scroll. Trying to type this is a nightmare.
But occasionally I loose all ability to use the bottom inch of the screen.
I recently performed a software repair but this hasn't resolved the issue.
Glove mode was off.

Re: Screen sensitivity

MarlonUk1 — Wed, 14 Sep 2016 12:48:10 GMT

Doest this problem occur when you are in safe mode?

how about running Xperia Diagnostics?

I suggest to have your device checked at your local service center, this might be a hardware issue. Local support

Re: Touchscreen Issue

Kashton — Thu, 15 Sep 2016 02:45:40 GMT

I had this happen to my Xperia X not Kong ago. Bottom part of the screen wouldn't respond to touch. I took mine back to best buy and since I has a software issue with the XA I started out with, they ended up refunding me and I paid $199 total for my X model. I don't know if this is a common problem but I had two bad phones in a row with software issues. The third phone which is my second X is perfect and for $199 I'm more than thrilled. I could never get my phone to work with companion. Tried that too.

Re: Touchscreen Issue

scalkie — Sun, 23 Oct 2016 03:17:52 GMT

Same exact problem here, tried everything support asked me to do until they just gave up on me. horrible phone.

Re: Touchscreen Issue

eats7 — Tue, 25 Oct 2016 19:31:48 GMT

I have the same issues. It is a problem with the phone. No other thing Sony. Fix it already. Swiping to type. Double taps, triple taps, taps when trying to scroll etc. My god this phone is such a pain to use. it's so frustrating and I know im not the only one.