topic Light sensor failure in xz about phone diagnostic test in XPERIA archive

Abnormal Diagnostic test light sensor failure

xznewbie — Sun, 11 Dec 2016 12:07:07 GMT

I did conduct diagnostic test on my xz and noticed that the light sensor is not working as directed in the test resulting in failed test warnings. .
I checked the RAM performance but there is red triangle with an exclamation mark showing 2.11 go used out of 2.71.. What does it mean...? How can I rectify it to remove those alarm marks..?

Re: Abnormal Diagnostic test light sensor failure

MarlonUk1 — Sun, 11 Dec 2016 17:08:09 GMT

Can you please upload some screen shots of the diagnostic results and the ram error.

Re: Abnormal Diagnostic test light sensor failure

Uliwooly — Sun, 11 Dec 2016 18:45:44 GMT

@xznewbie

Which test are you referring to?

Re: Abnormal Diagnostic test light sensor failure

xznewbie — Sun, 11 Dec 2016 20:34:17 GMT

You should check setting>about phone>test>light sensor then follow the prompt for diagnostic test. Everything was fine according to the test except for the light sensor . which displays the test failures. .
then for the RAM.. settibgs>about phone>facts^RAM.. check if your RAM does not show any red triangle marks with an exclamation mark inside.

Re: Abnormal Diagnostic test light sensor failure

xznewbie — Sun, 11 Dec 2016 20:52:12 GMT

BTW.. How do you upload the screens hot in this forum through your Xperia xz phone.?

Re: Abnormal Diagnostic test light sensor failure

Uliwooly — Sun, 11 Dec 2016 21:27:25 GMT

@xznewbie

So you are referring to

Settings > about phone > DIAGNOSTICS > test > select the test.

Re: Abnormal Diagnostic test light sensor failure

xznewbie — Sun, 11 Dec 2016 21:30:31 GMT

Yes... I run test on all apps and it's only the light sensor that exhibit a failure. It says when you cover the upper part under a bright light the screen should dim.. But it did not so answered no and the score was a failure.

Light sensor failure in xz about phone diagnostic test

xznewbie — Mon, 12 Dec 2016 21:04:58 GMT

Hello guys,, here is the screenshot of the light sensor failure in my diagnostic test in my xperia xz.. How can this be rectified

Re: Light sensor failure in xz about phone diagnostic test

CameronT — Mon, 12 Dec 2016 23:15:53 GMT

Hi @trashcan,

I am sorry to hear about this. Do you have a case or screen protector on your phone?

Re: Abnormal Diagnostic test light sensor failure

xznewbie — Mon, 12 Dec 2016 23:17:52 GMT

I have a screen protector on it. Why...?

Re: Abnormal Diagnostic test light sensor failure

CameronT — Wed, 14 Dec 2016 23:33:11 GMT

@trashcan,

The screen protector may be covering the sensor. As a test, would it be possible for you to remove it?

Re: Abnormal Diagnostic test light sensor failure

xznewbie — Wed, 14 Dec 2016 23:52:54 GMT

@cameronT..Thanks for your input. Well I did the diagnostic test again under a brighter light and yes, it passed.. Meaning there is nothing wrong with attached screen protector.

Re: Abnormal Diagnostic test light sensor failure

Uliwooly — Thu, 15 Dec 2016 04:39:07 GMT

@trashcan

You might think that, just remove the film/glass and test it with regular light not bright light.

contact your Local support

on a side note, why were you using doble accounts?