topic Re: Aspen - Activesync error in XPERIA archive

Aspen - Activesync error

Mon, 17 Jan 2011 03:02:34 GMT

Attempting to sync new Aspen with Exchange 2007. When I hit sync, I get "Exchange Activesync has encountered an error. If this condition persists, please contact your Exchange administrator. Support code: 0x80070057"

Exact same settings work on any number of other WinMo phones, but the Aspen gives the error.

Any ideas?

Re: Aspen - Activesync error

Johan — Wed, 02 Feb 2011 15:18:05 GMT

As I understand this error is caused by the server due to it's set to require client certificates.

Therefore you are recommended to contact the Exchange administrator.

A possible solution for this is to set the Exchange server to ignore client certificates, but I suggest that you contact your Exchange administrator to see how you should configure this.

Re: Aspen - Activesync error

Thu, 03 Feb 2011 03:14:50 GMT

Thanks, but I don't think that's it. We have three Aspens giving that same error, but we also have a couple of Aspens that have worked fine, as well as a large number of non-S-E smartphones all activesyncing happily off our Exchange server. If it was a server-side issue, all activesync connections should be failing. All our Aspens have been configured identically out of the box, but half of them have errored.

Re: Aspen - Activesync error

Johan — Thu, 03 Feb 2011 13:20:22 GMT

If this works on some Aspen's but not on others I suggest that you reinstall the software in the handsets you experience problems with.

You can reinstall the software using the Update Service program which you can download from our website.