topic Re: Touch Screen problem/ Ghost Touch in XZ Series

Touch Screen problem/ Ghost Touch

HariPrasadSridh — Sun, 26 Nov 2017 17:53:52 GMT

The screen makes unwanted and unintentional touches. What should I do to stop it?

Re: Touch Screen problem/ Ghost Touch

johanbjoerk — Mon, 27 Nov 2017 10:20:08 GMT

I have the same problem. It happens almost everytime i get a call and have bluetooth or wifi on, the screen starts "touch" by itself all over the screen, closing and opening apps. Only way to make a call for me is to turn of bluetooth and wifi and talk through a corded headset.

Even when doing so, 3 out of 10 times it still starts to "ghost" touch everywhere on the screen. I have no idea how to solve this. Have you found a solution?

Re: Touch Screen problem/ Ghost Touch

CameronT — Fri, 01 Dec 2017 01:41:40 GMT

Hi @HariPrasadSridhar & @johanbjoerk, welcome to the community. I am sorry to hear you are experiencing this issue

Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

Make sure you have removed the temporary transparent protection film that covers the screen when you first buy your Xperia™ device. You recognise this temporary protection film by its protruding tab. If you don’t remove the temporary film, the touchscreen might not respond correctly. You should replace the temporary protection film with a screen protection film that is specifically intended for your Xperia™ model. Note! Make sure not to remove the ASF (anti-shatter film), if your device has one.
Check the touchscreen performance by using Diagnostics or the Service menu.
Wipe the screen with a clean and dry cloth to make sure that your display is clean. Make sure that your hands and fingers are clean and dry before using the touchscreen.
If you have applied a screen protection film, make sure it's specifically intended for your Xperia™ model. Make sure that the screen protection film is properly fitted and that there are no air bubbles, dust or moisture under the film.
Remove any protective case, screen protection film or cover to verify it's not interfering with the touchscreen.
Restart/Force restart your device.
Disable Magnification gestures in the Accessibility settings menu. If Magnification gesture is enabled by mistake, the touch may be slowed down as designed.
For devices with Glove mode: If you perceive the touchscreen as too sensitive, check if Glove Mode is on. If it's on, turn it off.
If you're using the touchscreen while charging, make sure that you are using an original Sony charger and USB cable specifically intended for charging your device. Other chargers may have a negative impact on the touch functionality of the screen.
If there is a memory card in your device, remove it and restart the device. If removing the memory card solves the issue, your SD card may be damaged. In this case you need to get a replacement SD card for your Xperia™ device.
Use Safe mode to check if any downloaded applications are causing the problem. If the device’s performance improves in Safe mode, it’s likely that one or more of your post-purchase downloaded applications are affecting the device negatively. You can exit Safe mode and restart the device to uninstall the application or applications that you suspect are causing the problem. If the problem is recent and you're not sure which application is causing the problem, you can start by uninstalling the most recently downloaded application.
Update your Xperia™ device to a new software version using Xperia™ Companion or the Software update feature in the Settings menu (wireless update).
Perform a factory data reset or perform a software repair using Xperia™ Companion. Note! If possible, back up all personal data before performing a software repair. All data in the internal memory is overwritten during a software repair. Content on an external SD card is kept.
Contact your retailer or a Sony Mobile repair partner. Note! Before handing the phone over for service, if possible, back up all your data to avoid possible data loss. Data on the device gets deleted when examined. Don't forget to bring proper documentation, for example, proof of purchase and warranty card. The documentation required may vary depending on market, country or region. If possible, deactivate Protection by my Xperia and remove the Google™ accounts on your device before sending it in for service or repair to prevent Protection by my Xperia or Google™ Device Protection from locking your device.

Below is more detailed information on how to perform some of the steps listed above. Android™ 8.0 To disable Magnification gestures

Find and tap Settings > Accessibility > Magnification.
Tap the option you want to disable, then tap the on-off switch.

Android™ 5.0, 5.1, 6.0, 7.0 or 7.1 To disable Magnification gestures

From your Home screen, tap the Application screen icon.
Find and tap Settings > Accessibility > Magnification gestures.
Drag the slider beside On to the left.

Android™ 7.0, 7.1 or 8.0 To turn off Glove mode

From your Home screen, tap the Applications screen icon.
Find and tap Settings > Display > Glove mode.
Drag the slider beside On to the left.

Android™ 5.0, 5.1 or 6.0 To turn off Glove mode

From your Home screen, tap the Applications screen icon.
Find and tap Settings > Display > Glove mode.
Drag the slider beside Glove mode to the left.

Re: Touch Screen problem/ Ghost Touch

HariPrasadSridh — Sun, 17 Dec 2017 17:31:10 GMT

Hi Thanks ! I am afraid, none of the recommendations you mentioned worked. I have replaced the touch screen. Nope ! Not solved. I have now, written an email to SONY Xperia India and they have asked me to submit the mobile again. I am very dissapointed.

Re: Touch Screen problem/ Ghost Touch

Kodou — Wed, 07 Feb 2018 03:58:41 GMT

I have the same problem but only when connection to the internet is bad (connecting in 2G). I tried to everything above even changing the SIM card.. It doesn't solve the problem..

Re: Touch Screen problem/ Ghost Touch

Pappe — Wed, 07 Feb 2018 11:46:26 GMT

Same here, the problem came after Oreo update

Re: Touch Screen problem/ Ghost Touch

asmatmamun — Sat, 17 Feb 2018 18:14:01 GMT

i am also facing that problem

so annoying

Re: Touch Screen problem/ Ghost Touch

asmatmamun — Sat, 17 Feb 2018 18:20:01 GMT

t didnt worked

Re: Touch Screen problem/ Ghost Touch

Panks1 — Thu, 01 Mar 2018 12:07:28 GMT

I have the same problems with the ghost touch on my display. It came after the last update from Sony. I have 8.0.0 41.3.A.2.75

Please Sony look in to this

Re: Touch Screen problem/ Ghost Touch

ArulJay — Mon, 26 Mar 2018 15:27:32 GMT

Hi team,

1.i dont use screen flims.

2.i dont use any other charger/cable.

3.i dont use glove mode.

4.i use only google/MS/ Cisco apps only.

5.after software repair its still the same.

6.i cant update the software as i am running in 7.1.1.

7.customer care said oreo is not available for your device( before aoftware repair i was in oreo)

8.it happens when phone is getting call.

Kindly check and provide the needful.

Else provide the escalation matrix.

Re: Touch Screen problem/ Ghost Touch

eugica — Tue, 08 May 2018 12:05:32 GMT

same problem here

in version 41.3.A.2.75, was no problem
I have updated the version to 41.3.A.2.107 and now there are problems

Re: Touch Screen problem/ Ghost Touch

sodahl — Tue, 15 May 2018 09:06:04 GMT

Seems like my problems also started with the latest update. First suspected some sort of malware. Restarted the phone a few times and it worked for a week, then when a phone call came the phone flipped out and started random touching... 😞

Hope Sony can roll out a new update asap to fix this problem.

Re: Touch Screen problem/ Ghost Touch

deewee — Fri, 15 Jun 2018 17:50:48 GMT

go to phone Dialer and tipe *#*#4636#*#*
Phone Information
Scroll down to network mode and choose "LTE/WCDMA"
Reboot the phone immediately.

Re: Touch Screen problem/ Ghost Touch

Caribeandog — Wed, 27 Jun 2018 08:27:54 GMT

This solves it, thanks.

Re: Touch Screen problem/ Ghost Touch

Hellobhaskar — Sat, 11 Aug 2018 11:30:04 GMT

Thanks for the valuable tip. After following this the frequency of autotouch has reduced drastically. You have give solution which sony couldnt provide. Kudos

Re: Touch Screen problem/ Ghost Touch

mBardos — Thu, 30 May 2019 08:28:36 GMT

Some operators/countries use LTE/UMTS though...

Re: Touch Screen problem/ Ghost Touch

th0rndike — Sat, 01 Jun 2019 11:09:11 GMT

None of these are helpful and full. There's still no permanent fix for this issue, I don't wanna buy phones from Sony anymore.

Re: Touch Screen problem/ Ghost Touch

Домаха — Mon, 01 Jul 2019 16:34:49 GMT

41.3.A.2.239 problem

Re: Touch Screen problem/ Ghost Touch

Fadillah2211 — Wed, 22 Jan 2020 08:37:23 GMT

~~Bagaimana menyelesaikan masalah ini ? Tolong saya, karena saya tidak bisa menerima telpon atau pun menelpon~~

How to solve this problem? Help me, because I can't take calls or call: Friend: