topic Re: " Moisture detected in usb slot" xperia xz2 in XZ Series

Moisture detected in usb slot xperia xz2

Meshach — Mon, 13 Aug 2018 22:44:05 GMT

Phone has not been near water yet tells me moisture has been detected then pauses my music. Ideas? Thank you in advance

Re: Moisture detected in usb slot xperia xz2

Uliwooly — Tue, 14 Aug 2018 00:27:28 GMT

@Meshach

I don't have this particular Xperia but how does it notify you about the moisture ?

Re: " Moisture detected in usb slot" xperia xz2

MagsLund — Tue, 14 Aug 2018 08:28:05 GMT

Moisture in the cable connector when you connected to the phone. Or external moisture on the phone when ypu connected.

Blow the connectors dry and try again!

Re: " Moisture detected in usb slot" xperia xz2

Aldreth — Sun, 19 Aug 2018 21:57:06 GMT

I also consistently receive this message without any evidence or indication of moisture.

Also I sometimes plug in to charge and the phone says it is providing power to external device. Which makes zero sense when connecting a charger.

Re: " Moisture detected in usb slot" xperia xz2

Meshach — Mon, 20 Aug 2018 01:30:56 GMT

Just a pop up message saying what I put in quotation marksmarksmarksmarks, really annoying

Re: " Moisture detected in usb slot" xperia xz2

anishmajoseph — Mon, 20 Aug 2018 18:35:00 GMT

Same problem here. My phone nor headphone dongle wasn't near any water source. The port isn't recognizing I think. Cannot even hear music. What's the use of spending lots of money.? I request xperia team to look into this issue immediately.

Re: " Moisture detected in usb slot" xperia xz2

swejuggalo — Tue, 21 Aug 2018 13:56:09 GMT

A system app named something like usbsettings had to be wiped clean of its data on a Samsung S8 when it falsely claimed to be wet. After a reboot it worked. Maybe Sony has a similar USB monitoring app? Can't verify myself since I haven't gotten my Sony phone yet.

Re: " Moisture detected in usb slot" xperia xz2

najodleglejszy — Thu, 23 Aug 2018 12:04:32 GMT

@swejuggalo there's a system app called USB connectivity that sends that message on Sony phones.

Re: " Moisture detected in usb slot" xperia xz2

Ellie85 — Thu, 30 Aug 2018 17:01:42 GMT

This problem started for me a few days ago. It was saying moisture in USB when headphones were plugged in but was fine when charger was plugged in. I spoke to support and they suggested repairing my software. This did absolutely nothing other than make me lose some data because the backup apparently doesn't capture everything. Being ex-IT support myself the information told me it's probably an issue with the adapter itself and not the phone so I bought a new adapter off of amazon for a few £ and it's working absolutely fine. The old adapter (the one I received from Sony) is still saying moisture so I think it's definitely the adapter. I hope this helps.

Re: " Moisture detected in usb slot" xperia xz2

anishmajoseph — Thu, 30 Aug 2018 19:02:49 GMT

Thanks a lot !!!! Even I feel that that is the problem as the charger is working fine. I will replace the adapter soon. Guess this was a problem for all sony xz2 users who arer using the headphone dongle from Sony. Maybe a manufacturing defect I think, as I saw a lot of people asking the same question in the internet. Thanks a lot!!!! You just saved my life.

Re: " Moisture detected in usb slot" xperia xz2

NeilWildy — Mon, 01 Oct 2018 16:54:10 GMT

Hi, I have a new XZ2 and this 'moisture' issue has blocked the USB autodetect and I cannot find a way of resolving it. THere is no moisture in it and never has been

So, I can't use OTG and can't conenct it to a PC/Laptop to browse.

I can charge and I can use teh headphones.

Hope Sony can advise on the USB autodetect issue.

Thanks

Usb port

Andrew291 — Wed, 07 Nov 2018 20:31:56 GMT

When I have my headphones in a message keeps popping up causing my music to stop saying the USB port has water in it. I'm sure it doesn't have water in it but this keeps happening so I can't play music. Is it the headphone jack thing that's broke or the phone??

Re: " Moisture detected in usb slot" xperia xz2

Yash_inani — Mon, 18 Mar 2019 11:51:34 GMT

Istg this is happening to my phone too

Re: Moisture detected in usb slot xperia xz2

Sivasaianirudh — Mon, 18 Mar 2019 17:30:12 GMT

This looks a bit odd..., Sony need to respond with some solutions

Re: Moisture detected in usb slot xperia xz2

Jonas — Fri, 05 Apr 2019 12:48:50 GMT

Hello everyone and I'm sorry to hear about this.

@Meshach, does this only occur when using a wired headset and the included adapter, or is it the same when playing music through the speakers of your device?

If it only occurs when using the adapter and if you have the possibility, please try with a different adapter and see if you experience the same behaviour.

@Aldreth, when you see this pop-up message about moisture detected, is any accessory connected to the USB port, for example, a charger or a wired headset?

@anishmajoseph, did you manage to sort this out with a new adapter?

@Ellie85, thank you so much for this information.

If the included adapter is still not working correctly, I would recommend that you get in touch with a local service centre so they replace the adapter. If you don't know if there are any local service centres in your area, get in touch with your Local support team and they will assist you further.

@NeilWildy, could you try and connect the accessory that you are using together with the OTG adapter and then restart your device while it's still connected and see if there is any change?

@Andrew291, do you have another adapter at hand that you can try and connect to your device, or if one of your friends, family members or colleagues have one that you can connect to your device and see if you experience the same behaviour, that would be great.

@Yash_inani, when does this occur for you, is it when an accessory is connected to the USB port on your device, for example you are using a wired headset and the included adapter? Please do elaborate!

@Anirudh30981, do you experience the same behaviour? If you do, please let me know and I'll do my best to assist you.

Re: Moisture detected in usb slot xperia xz2

Caven85 — Wed, 29 May 2019 18:36:21 GMT

Hi there, I have recently had the same issue on my xz2. It occurred when my phone was charging. Unfortunately I didn't notice this in time and as a result my phone battery drained. I have been unable to recharge my phone and now have a brick instead of a phone is there any way that this can be resolved? My phone is less than 12 months old and I do not know where I stand getting it replaced or repaired. Any advice would be greatly appreciated.

Re: Moisture detected in usb slot xperia xz2

Jonas — Fri, 31 May 2019 11:22:57 GMT

Hi @Caven85, sorry to hear about your device not charging.

To start with, try holding the power button and volume up pressed at the same time for 10 seconds and then connect the device to a charger and charge it until you see the battery icon on the screen.

If that does not help, try just holding down the power button for 2 minutes > connect the device to a charger > charge it until you see a battery icon on the screen.

For repair cases, warranty and so on, please get in touch with your Local support team as this is a Global user based forum and the terms and routines varies between markets.

Let me know how it goes!

Re: " Moisture detected in usb slot" xperia xz2

Stephen82 — Fri, 19 Jul 2019 08:49:06 GMT

I have the exact same problem. I bought a sandisk ultra dual usb drive 3.0 128gb so I could plug straight into phone but it only appears on my computer not the phone.

Re: Moisture detected in usb slot xperia xz2

Etebazile — Fri, 13 Sep 2019 16:46:00 GMT

Saaamee!!

I seriously hate this. What am i supposed to do?!?!

I'm annoyed. Please do something abot this.

Re: Moisture detected in usb slot xperia xz2

Jonas — Tue, 17 Sep 2019 08:24:45 GMT

Hi @Etebazile, sorry to hear that.

Does the message show up when you are charging the device as well or only when using the adapter?

If it only shows up when using the adapter and not when charging the device, if it only shows up when using the adapter together with an accessory and never when charging the device without the adapter attached, get in touch with your Local support team and they will help you further with replacing the adapter.