topic Re: Problem with software update in XZ Series

Problem with software update

Rianne1 — Sun, 30 Jun 2019 17:48:41 GMT

When I update my phone the most of my apps won't work. On the apps whatsapp, Facebook, Messenger en internet the key board doesn't work. On the settings there's no key board installed. Can anybody tell me what to do?

Re: Problem with software update

Uliwooly — Sun, 30 Jun 2019 17:56:42 GMT

@Rianne1

when you say that apps don't work, could you elaborate on the issue? have you restarted the phone? Have you updated the apps?

Re: Problem with software update

Rianne1 — Sun, 30 Jun 2019 18:32:19 GMT

I've restarted the phone a few times. Only the phone got an update, not the apps.

Re: Problem with software update

Uliwooly — Sun, 30 Jun 2019 18:53:47 GMT

@Rianne1

ok, but what are the issues?

Re: Problem with software update

Rianne1 — Sun, 30 Jun 2019 19:16:13 GMT

The issues are that when the phone is updated the key board doesn't work + the phone reacts very slow

Re: Problem with software update

Uliwooly — Sun, 30 Jun 2019 20:07:00 GMT

@Rianne1

could you test the phone in safe mode

Safe mode will disable all third party apps that could be causing this issue.

Re: Problem with software update

Sivasaianirudh — Sat, 06 Jul 2019 17:12:35 GMT

Bro, just try to Uninstall the keyboard app(SwiftKey) which is given as default in sony devices.. And reinstall it once again.. And let me know so that I too raise complaint from my side to support you....

We all are SONY FAMILY 👪