topic XZ Premium SD Card not supported error in XZ Series

XZ Premium SD Card not supported error

Lui8490 — Sat, 06 Jul 2019 18:58:19 GMT

Hello Everyone,

Hoping anyone could help me, i am having this "Unsupported SD card" error and i tried few tips on the forum, tried formatting the SD card to NTFS, FAT and exFAT but neither of those type worked, even reseting to factory setting and software repair in PC companion. Got any ideas that i might try to resolve this issue?

Btw, i just had my device repaired (motherboard replacement)

Re: XZ Premium SD Card not supported error

mahesh911 — Sat, 06 Jul 2019 22:07:56 GMT

@Lui8490 wrote:
Hello Everyone,
Hoping anyone could help me, i am having this "Unsupported SD card" error and i tried few tips on the forum, tried formatting the SD card to NTFS, FAT and exFAT but neither of those type worked, even reseting to factory setting and software repair in PC companion. Got any ideas that i might try to resolve this issue?
Btw, i just had my device repaired (motherboard replacement)

Format sdcard from the phone settings not pc.. try it and see..

Re: XZ Premium SD Card not supported error

Lui8490 — Sun, 07 Jul 2019 04:39:37 GMT

@mahesh911 thanks for replying

I already tried that several times as well, after i format the sd card thru my phone, it says "SD card is ready to use" but didn't work, and the "Unsupported SD Card" error message is still there.

Re: XZ Premium SD Card not supported error

mahesh911 — Sun, 07 Jul 2019 04:49:28 GMT

@Lui8490 wrote:
@mahesh911 thanks for replying
I already tried that several times as well, after i format the sd card thru my phone, it says "SD card is ready to use" but didn't work, and the "Unsupported SD Card" error message is still there.

Can you mention the SD card name, model and type?. Is the SD card working in pc and in any other phone to check SD card damaged or not. Try copying data into SD card in pc and test. May be there will be an issue with the SD card or it's unsupported class type. Is the SD card working before with the xzp?

Re: XZ Premium SD Card not supported error

Lui8490 — Sun, 07 Jul 2019 04:56:09 GMT

I am using Transcend 4 16GB, it is working fine on the PC and my other xperia device. It is the same SD card i used before my XZP went dead, but after the repair, then this issue occured.

Re: XZ Premium SD Card not supported error

mahesh911 — Sun, 07 Jul 2019 05:03:41 GMT

@Lui8490 wrote:
I am using Transcend 4 16GB, it is working fine on the PC and my other xperia device. It is the same SD card i used before my XZP went dead, but after the repair, then this issue occured.

Can u try any other SD card to see if there is slot damage with the phone. Did u make the motherboard replacement from Sony service centre? A doubt is there if they have used a faulty motherboard or slot got damaged during repair process.

If it says same error even with a different SD card, then guess u gotta visit service centre once more.

Re: XZ Premium SD Card not supported error

Lui8490 — Sun, 07 Jul 2019 05:10:05 GMT

Yep, i tried other SD Card and it's really not working, i'll do what you are suggesting, will consult this again to service centre, thanks for sharing you insights @mahesh911