topic Slow or no charging after software update in X Series

Slow or no charging after software update

TyrellioB — Wed, 16 Aug 2017 18:43:45 GMT

Since the latest android update my phone no longer charges properly. Several of my chargers don't work at all and the ones that do don't fully charge my phone until nearly 9 hours has passed. I'm not sure whether this is a result of the software update or some kind of internal damage. I've already tried all the recommendations to reset/reboot etc.

Re: Xperia X Compact Charging

Uliwooly — Wed, 16 Aug 2017 19:19:04 GMT

@TyrellioB

does it work properly when the phone it's turned off?

are you using wall chargers?

Re: Xperia X Compact Charging

TyrellioB — Wed, 16 Aug 2017 19:22:42 GMT

It's the same whether the phone is turned on or off. Yeah I've been using wall chargers

Re: Xperia X Compact Charging

Uliwooly — Wed, 16 Aug 2017 19:31:44 GMT

@TyrellioB

You will have to get it inspected by your Local support as it seems to be hardware related.