topic Re: missing "USB connection mode" menu in X Series

missing "USB connection mode" menu

nfn_nln — Tue, 13 Mar 2018 07:27:51 GMT

Xperia X Compact model F5321 with Android 7.1.1. When USB cable is connected device is charging but there is no "USB connection mode" menu in status bar. Seems like it doesn't recognize USB connections. Also, USB tethering is grayed out. Also I cannot connect my PC, it doesn't recognize USB device, and also adb doesnt recognize my phone.

I use original Sony USB-C cable, I tried different USB-C cables as well, on different USB ports of different computers. Same result. I rebooted my phone, removed SIm and SD-card---still doesn't recognize USB.

I am aware of the thread below but solution proposed in this thread is not related to my problem and doesn't help

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/quot-USB-Connectivity-Mode-quot-option-is-missing/m-p/1086493

Re: missing "USB connection mode" menu

Strampke — Tue, 13 Mar 2018 09:10:00 GMT

Just a few thoughts about tracing the problem.

What about USB Connectivity in setting and switch on Install software.

Just to see if signals exist between your device and a computer.

The other thing you can try to do is in Developer Options: Select USB Configuration

Last thing is clean the USB connector of your device, or maybe you should start with this.

Re: missing "USB connection mode" menu

nfn_nln — Wed, 14 Mar 2018 01:31:34 GMT

I tried to switch on the "install software" in "USB connectivity" but PC doesn't see it.

Also triesd to change "USB Configuration" in developer options, didn't help.

PC doesn't see it on USB device level.

I am not sure if I can clean the connector without demaging it. It is internal and very tiny.

Re: missing "USB connection mode" menu

dg26 — Thu, 15 Mar 2018 15:09:47 GMT

Same here I cannot use otg after updating to oreo. I have only just tried it because my other otg stick broke, so got the new 1 today and boom.. Absolutely flip all...

Any solutions??

I've Solved my issue, I bought a plus one micro USB to type c adapter 🙂

Re: missing "USB connection mode" menu

Invictus1979 — Mon, 14 May 2018 19:16:31 GMT

I'm having exactly the same problem with my x compact and the option for USB connection is blank

Re: missing "USB connection mode" menu

Tate_Sam — Wed, 05 Dec 2018 08:33:08 GMT

One thing about APPLE: you always get feedback and actual solutions to problems.

SONY, for Pete's sake:

Resetting the device DOES NOT WORK

Cleaning the port DOES NOT WORK

Developer options DOES NOT WORK

Trying another cable DOES NOT WORK

Trying another PC DOES NOT WORK

The USB settings are GREYED OUT - and stuck on DO NOT CHARGE and DO NOT TRANSFER DATA

These forums are USELESS.

APPLE here I come.

Re: missing "USB connection mode" menu

jp241 — Sat, 16 Feb 2019 00:37:32 GMT

I have the same problem. I have tried all these solutions. It is the phone that won't recognize it is connected to a computer--I've tried many computers and many cables. Any other ideas? or would Sony please push a bug fix?

Re: missing "USB connection mode" menu

Strampke — Tue, 19 Feb 2019 03:27:17 GMT

One can try a lot but in the end a software repair with Xperia companion turns out to be the best solution.

Re: missing "USB connection mode" menu

jp241 — Wed, 20 Feb 2019 02:56:14 GMT

Xperia Companion won't work. Phone just blinks red and green. Won't recognize the Companion trying to reach it.

Re: missing "USB connection mode" menu

ApaulL — Wed, 06 Mar 2019 17:59:17 GMT

Did anyone find out a fix for this as i have the same problem, won't connect to pc(will accept charge from pc) and when headphones are plugged in audio is only on the right ear on xperia XZ2, tried different pc's, different headphones and different cables.

Re: missing "USB connection mode" menu

Strampke — Wed, 06 Mar 2019 18:59:14 GMT

How about a different phone?

When you checked everything you should consider that the port is not connecting well because of accumulated dirt or that the port is damaged.

I would go for cleaning first.

You can find how this is done on youtube.

Re: missing "USB connection mode" menu

ApaulL — Wed, 06 Mar 2019 19:19:20 GMT

looked at the port and it seems clean, no debris inside and connection seems fine, goes in and clicks, my wifes has the same phone and hers works fine with the same pc and cables.

Re: missing "USB connection mode" menu

Strampke — Wed, 06 Mar 2019 21:34:45 GMT

This indicates a broken port.

I would still try cleaning first.

Re: missing "USB connection mode" menu

honeydrue — Sat, 27 Jul 2019 03:29:16 GMT

still having this issue. seems completely unable to get my pc to recognize my xperia x compact or vice versa. have tried every fix in this thread and more. pls help thanks

Re: missing "USB connection mode" menu

ApaulL — Sat, 27 Jul 2019 04:56:27 GMT

I had to get mine sent off for repair, it was USB-C problem.

Re: missing "USB connection mode" menu

jp241 — Sat, 27 Jul 2019 13:42:22 GMT

I sent mine for repair. It came back able to connect to the computer, but the mic was screwed up. No one could hear me clearly when I spoke. I had to send it back again. But it came back with more audio problems. Finally after the third time I sent it back they sent me a new phone. So for $150 and a lot of headaches, and not having my phone for about 4 months, I now have a new Compact X (same model made in 2017).

I'm really unhappy with Sony and don't plan to buy another Sony phone. I persisted though because it is the only small Android I can find right now at a reasonable price. I dislike big phones more than I dislike Sony still.

Re: missing "USB connection mode" menu

DeeTee1 — Sun, 17 Nov 2019 08:11:10 GMT

My sentiments entirely. Nice phone but useless to me if I can't get it to connect to my Laptop. Bluetoothing won't work either as it will send to the Laptop but won't receive. I.m going back to my Huawei with strong complaint to SONY.

Re: missing "USB connection mode" menu

jp241 — Mon, 18 Nov 2019 01:30:01 GMT

I gave up on Sony and went back to Samsung. I don't like it but Sony was terrible on reliability and customer service.