topic Re: Sound problem in Z Series

Xeria Z5 no ring tone/alarm after nougat update

executer — Fri, 10 Mar 2017 06:28:35 GMT

After updated my Z5, phone doesn't ring. This issue happens randomly. After rebooting phone everything becomes normal but after sometime issue happens again. Tried recovering phone software via pc software update tool but it doesn't help. Build Number: 32.3.A.0376

Re: Xeria Z5 no ring tone/alarm after nougat update

executer — Fri, 10 Mar 2017 06:58:58 GMT

It seems this is a general problem for xperia phones. Here XZ users are also complaining about this issue. I hope Sony will resolve this bug as soos as possible. It is annoying, sometimes I miss calls and this is event worse when the alarm doesn't ring in the morning.

Re: Xeria Z5 no ring tone/alarm after nougat update

_alexdon_ — Fri, 10 Mar 2017 12:12:03 GMT

@executer did you check this thread?

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/No-sound-for-incoming-call-when-custom-ringtone-is-set-Nougat/m-p/1200172#M30614

Re: Xeria Z5 no ring tone/alarm after nougat update

executer — Mon, 13 Mar 2017 06:14:06 GMT

@alexdon wrote:
@executer did you check this thread?
/t5/Xperia-Z5-Z5-Compact-Z5-Premium/No-sound-for-incoming-call-when-custom-ringtone-is-set-Nougat/m-p/1200172#M30614

I do not use custom ring tone. I selec ring tone through settings > sound > phone ring tone.

And I am using "Breeze" as the ring tone. When this issue happens I can not play ring tone in the phone ring tone menu, too.

Sound problem

Akrep — Sun, 19 Mar 2017 04:36:52 GMT

I'm using 32.3.A.0.376 and I'm having a sound problem. The alarm is not ringing.

Re: Sound problem

Qatrium — Sun, 19 Mar 2017 04:56:16 GMT

Hello @Akrep and welcome to the community!

If the sound problem is only in the Alarm app, try refreshing it:

- Go to Settings -> Apps -> Alarm -> Force stop, then go to Storage -> Clear data and restart your phone.

Re: Xeria Z5 no ring tone/alarm after nougat update

executer — Fri, 24 Mar 2017 14:03:08 GMT

Any update about this issue ?

Android 7 problems

Hamed73 — Mon, 27 Mar 2017 01:19:36 GMT

When i upgrade to android 7, i lost
All ringtones and alerts, and messaging
In this case،Mute phone and just vibrating rings...
Please help me..

Re: Android 7 problems

Jake-SonyXperia — Mon, 27 Mar 2017 03:38:07 GMT

Hi @Hamed73,

Welcome to the community,

I'm really sorry to hear about these issues, let's see what we can do to help.

First I ask that you boot into Safe Mode and let me know if the audio is still having problems. it is possible that the 7.0 update did not install correctly, so it is possible that you may need to reinstall it to resolve the problems you are current having.

safe mode

Follow the link above and let me know what occurs.

Re: Android 7 problems

jade19 — Sun, 07 Jan 2018 19:27:59 GMT

I have tried the safe mode...Nothing changes I have no ringtone and no alarm sound. This is terrible , I miss calls and I dont need to describe the horrible consequences when the alarm is not sounding at all.... I ve read many webpages about this and I see it is a commun problem after the last update. How is it gonna be solved I dont know still but I hope the solution comes fast....

Re: Android 7 problems

NeoBeum — Mon, 08 Jan 2018 01:13:30 GMT

@jade19 wrote:
I have tried the safe mode...Nothing changes I have no ringtone and no alarm sound. This is terrible , I miss calls and I dont need to describe the horrible consequences when the alarm is not sounding at all.... I ve read many webpages about this and I see it is a commun problem after the last update. How is it gonna be solved I dont know still but I hope the solution comes fast....

Are you able to select the ring tones in the sounds and notifications menu?