topic Re: problem with turning off in Z Series

problem with turning off

Snowwhite2 — Mon, 19 Jun 2017 08:06:53 GMT

My phone suddenly turns off and the battery is at 85%?

It turned off when I was trying to type this message.

It is water proof, so I cannot remove the battery.

Any suggestions please?

Uliwooly — Mon, 19 Jun 2017 08:10:53 GMT

Press and hold power & volume up for 10 seconds

if that doesn't work, open the SIM cover > press the yellow button for 2 seconds, gently.

Snowwhite2 — Mon, 19 Jun 2017 12:45:20 GMT

I have tried your first suggestion.

I will see what happens.

Thank you so much.

Uliwooly — Mon, 19 Jun 2017 17:57:16 GMT

keep us updated

Snowwhite2 — Tue, 20 Jun 2017 03:27:34 GMT

Your first suggestion didn't work.

I tried your second one, yellow button, three times. So far so good.

I'll keep you posted.

Snowwhite2 — Thu, 22 Jun 2017 12:43:21 GMT

I tried both suggestions. They didn't work. My phone won't even turn on now. Thank you for your help.

Uliwooly — Thu, 22 Jun 2017 15:20:13 GMT

Time to stop by your Local support to get it inspected.