topic XPERIA Z Ultra - Restarting and Apps not working especially Facebook (Xperia Home not working) in Z Series

XPERIA Z Ultra - Restarting and Apps not working especially Facebook (Xperia Home not working)

PAR1S — Sat, 24 Jun 2017 04:46:32 GMT

Just this week my Xperia started acting up. Xperia Home is always crashing eventually when you click okay it will restart. I have fully charged it and then same still happened. I've read on a forum to drain the battery on the phone and full charge it while its off. And then factory reset when it's fully charged (which i did) but for the first charge it seemed okay, but now its back to that error again. Apps arent opening or if they do, they keep on freezing up and eventually crash.

Anyone please advise of a remedy to this issue? im guessing im not the only one experiencing this.

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Animus1539 — Sat, 24 Jun 2017 07:46:56 GMT

I'm having a very similar issue with the Z Ultra. One of my main social media apps crashes on launch every time, and other apps are getting stuck or cashing after a few moments of use. The phone will re-start every once in a while with no prompting or after saying Xperia Home crashed.

Please, any solution would be highly apreciated,

Long standing customer for Sony (and Sony-Ericsson) phones,

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

RebellionCS — Sat, 24 Jun 2017 11:05:00 GMT

It's all because Facebook app, yesterday I have same problem, phone start freezing and restarting,with com.sony.... has stopped working error. Then I delete Facebook app and now my Z Ultra working good. Hope this method will help you

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

SanjoyBhattacha — Sat, 24 Jun 2017 14:22:52 GMT

Works!

Thanks.

Xperia Z Ultra getting Hanhout anf keeping shutting down

RRumeel — Sun, 25 Jun 2017 09:52:48 GMT

HI Support Team,

I am having Z Ultra. I updated some application last day. It worked fine for sometime. But after sometime it started restart again and again. And before getting restart my mobile hangout. Please provide me any solution.

Re: Xperia Z Ultra getting Hanhout anf keeping shutting down

MarlonUk1 — Sun, 25 Jun 2017 11:14:37 GMT

try to perform software repair using Xperia Companion

Telephone s'eteint automatiquement

Van3 — Sun, 25 Jun 2017 15:47:51 GMT

I can not use my phone this message appears and a few minutes after the phone turns off no application opens

Crashing after update

loboyforyou — Sun, 25 Jun 2017 21:38:30 GMT

I have two, yes 2 Z Ultra's in use and they both have all kind of problems after I did the last update.

Everything keeps on crashing, the phone restarts itself at random moments, even when not in use. I have tried to reinstall everything but this didn't work for me.

I hope Sony can test theire updates beter the next time.

Re: Crashing after update

loboyforyou — Mon, 26 Jun 2017 09:43:41 GMT

Even after a full software repair. It keeps on crashing.

Re: Crashing after update

RebellionCS — Mon, 26 Jun 2017 20:16:19 GMT

just delete facebook app and all going to works good after deleting:smileyhappy:

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Kaleph — Tue, 27 Jun 2017 04:27:12 GMT

Hmm i was thinking Facebook with mine, something happened and now facebook just flashes every time you ty to open it. i tried re installing, but ill try deleting as well

Facebook crash on Sony z ultra phone

Egghead — Fri, 30 Jun 2017 15:59:46 GMT

Facebook crashes with hangs and endless reboots since version 129.0.0.29.67.

I ve called to Russian phone support, they answer - its Facebook problem.

Facebook works well on my other Android device,including Asus and xioami.

After uninstallation in safe mode Facebook sony device functions fine.

Any ideas?

Re: Facebook crash on Sony z ultra phone

Uliwooly — Fri, 30 Jun 2017 16:52:40 GMT

@Egghead

That's indeed a facebook issue, it has been reported before, keep in mind that since this is a third party app, it is up to the app developer to address any bugs/issues, not the phone manufacturer.

/t5/Xperia-Z1-Z1s/Xperia-Z1-keeps-on-rebooting/td-p/453737/page/6

Re: Facebook crash on Sony z ultra phone

Egghead — Fri, 30 Jun 2017 17:49:58 GMT

Ok, but where is the solution?

Re: Facebook crash on Sony z ultra phone

Uliwooly — Fri, 30 Jun 2017 17:54:10 GMT

@Egghead

uninstall the app, install the lite version, contact Facebook regarding this so they can fix this problem.

Re: Facebook crash on Sony z ultra phone

Egghead — Fri, 30 Jun 2017 19:08:55 GMT

Lite version is very ugly.

I am just wandering why Sony support can't directly communicate with Facebook developers and redirect this issue to lonely consumer.

Facebook is not just another one application.

Consumer base is huge.

Can you imagine this situation with Apple ios?

Apple halts with Facebook and Apple gives advice - dear user, contact with Facebook, it's not our fault 😊LOL

I've addressed this problem to Facebook several day ago without any reply, by the way.

Crash

Surekha123 — Tue, 04 Jul 2017 17:44:07 GMT

My Xperia z ultra is not working properly, automatically shutdowns n restarts. Also massage is displaying while using apps that, your cell is not supporting ur app n contact Sony customer service. Please fix it.

Thanks

Surekha

Application Not Responding

Dibakar — Fri, 07 Jul 2017 19:57:55 GMT

Hi
My Z Ultra have one issue and this is, suddenly when I using some app the app is hang and the system are telling not responding after few seconds my xperia restarting, even home screen also not responding and restarting. Auto restart is happening.

I am very disappointed with SONY.

How can I fix this?

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

ms-isle — Sun, 09 Jul 2017 20:21:59 GMT

Deleting Facebook seems to have worked for me too, I still have the Messenger app on my phone though. Thanks!

Re: XPERIA Z Ultra - Restarting and Apps not working (Xperia Home not working)

Nujie — Sat, 15 Jul 2017 03:16:56 GMT

Yep. Ive same problem. And its works. Tyvm