topic Re: SIM network unlock PIN in Z Series

SIM network unlock PIN

dralice99 — Wed, 07 Feb 2018 15:00:47 GMT

Hiya,

I've recently bought a new SIM card with a better contract than the one I was on before, however I'm having trouble unlocking my Sony Xperia Z3 from O2. I've tried speaking to the people at O2 and when they couldn't do it they recommended I go CEX which I have. They sent away for a code but it came back saying there were no codes available.

I'm not sure whether this is linked or not but I saw a thread advising people to call *#*#7378423#*#* which I've done and I've brought up the SIM lock screen. At the moment, mine reads:

[x] network 5
[]network subset 0
[]service provider 0
[]corporate 0
[]sim 0

Could someone please tell me what network 5 means and how I now go about unlocking my phone.

Thanks in advance

Dralice99

Re: SIM network unlock PIN

exsanguinator — Thu, 08 Feb 2018 08:48:22 GMT

Mine is unlocked emea region and everything has 0 after titles

Yours has 5 at network one

Re: SIM network unlock PIN

Uliwooly — Tue, 13 Feb 2018 01:31:57 GMT

@dralice99

In other words, the phone is locked to O2 and they told you to contact someone else to get the unlock code?

Re: SIM network unlock PIN

dralice99 — Tue, 13 Feb 2018 10:19:03 GMT

@uliwooly

Yeah, I went into the O2 shop and they asked a few questions. Because I didn't buy it directly from O2, they couldn't unlock it so asked me to get a third party to unlock it instead.

Re: SIM network unlock PIN

exsanguinator — Tue, 13 Feb 2018 13:50:23 GMT

What terrible customer service from 02,

i can't see the difference, you were using their service and making them money.

Regardless where the phone was bought.

I can't see why they cant unlock it,

it should be able to be done over the phone.

I think they're just been difficult.