https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301010#M36104 <P>Thats great......glad you got it sorted....enjoy:smileycool:</P> Fri, 08 Aug 2014 11:31:50 GMT dandy63 2014-08-08T11:31:50Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301003#M36097 <P>I just got the sony xperia z2 on a contrac 2 days ago, it arrived yesterday and i set it up but its not connecting to my mobile network provider. ive tried everything but at the top of the screen&nbsp;there is a yellow triangle sign that has the exclamation mark in it. and is says there is no service and the selected network is unavailable. Please can someone help me because ive tried everything already and I was so excited to start using my phone <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.co.uk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P> Fri, 08 Aug 2014 10:33:48 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301003#M36097 teefas 2014-08-08T10:33:48Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301004#M36098 <P>Is your SIM working fine?</P> Fri, 08 Aug 2014 10:37:57 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301004#M36098 _alexdon_ 2014-08-08T10:37:57Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301005#M36099 <P>Are you using a brand new Sim provided with your contract phone or one from a previous phone.....</P> Fri, 08 Aug 2014 10:43:43 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301005#M36099 dandy63 2014-08-08T10:43:43Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301006#M36100 <P>the sim is a new one that was provided with the phone</P> Fri, 08 Aug 2014 10:47:35 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301006#M36100 teefas 2014-08-08T10:47:35Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301007#M36101 <P>Check the sim card is in the right way as some members on here in the past have forced the sim card in the wrong way - You may also need to phone your network provider and register the sim card - Normally there is a number to ring on the sim card packaging</P> Fri, 08 Aug 2014 10:47:55 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301007#M36101 Thommo 2014-08-08T10:47:55Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301008#M36102 <P>If you do have the sim inserted correctly, as just mentioned by Thommo contact your provider to make sure all is in order&nbsp;:smileysmileythumbsup:</P> Fri, 08 Aug 2014 10:51:07 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301008#M36102 dandy63 2014-08-08T10:51:07Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301009#M36103 <P>thanks! turns out the sim card was already registered to someone else <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.co.uk/html/images/smilies/045.png" alt="Expressionless_Face" title="Expressionless_Face" /> so they're sending me a replacement sim <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.co.uk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /> thanks for the help</P> Fri, 08 Aug 2014 11:27:41 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301009#M36103 teefas 2014-08-08T11:27:41Z https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301010#M36104 <P>Thats great......glad you got it sorted....enjoy:smileycool:</P> Fri, 08 Aug 2014 11:31:50 GMT https://community.sony.co.uk/t5/z-series/new-phone-new-sim-but-no-service-and-selected-network-unavailable/m-p/3301010#M36104 dandy63 2014-08-08T11:31:50Z