topic Re: Home screen stopped rotating in Z Series

Home screen stopped rotating

Mihino — Thu, 23 Oct 2014 11:20:18 GMT

Hi,

yesterday it worked properly, homescreen was rotating even in lock screen, today it not. All other apps, call log, messages, even settings rotates normally. Please dont tell me, its like this, because till today it worked perfectly.

I found that sony has this ... problem from Z1. Please any solution??? I use it for a dock and in the car..

Tried diagnostic but there is missing test of this sensor..restarted even with button next to sim slot, nothing helps..

Z3/D6603

Re: Home screen stopped rotating

Rickard — Thu, 23 Oct 2014 11:48:48 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

The homescreen (launcher) and lock screen in Z3 will only rotate when the phone is docked (charger connected to the magnetic connector) and you hold the phone horizontally. If you charge it over USB or no charger is connected they will not rotate.

Re: Home screen stopped rotating

Thommo — Thu, 23 Oct 2014 11:50:50 GMT

Have you checked that auto rotate is turned on - If not and placed on a dock then it will rotate regardless

Re: Home screen stopped rotating

Mihino — Thu, 23 Oct 2014 14:15:06 GMT

Thanks, you are right. I thought that it was working all the time, but it was only with magnetic charging. I am going to look for some app, which can force it.

Re: Home screen stopped rotating

obriens2uk — Thu, 23 Oct 2014 14:16:10 GMT

I'm having the same problem, I'm finding lots of these bugs on the Z3 and yes I have auto rotate on. Can I ask why the home screen only rotates when in a dock? This is the last time I buy a sony product, between this and the 8mp camera I done with them. Should have stayed with apple.

Re: Home screen stopped rotating

Mihino — Thu, 23 Oct 2014 18:55:33 GMT

I have good advice for you, downloads rotating app like #Rotate Screen Orientation (paid version) or free one like #Screen Rotation.
Im Using free one, works great, love this phone..just worry that I will break it till the cover come to me.

Re: Home screen stopped rotating

paul_arnold — Mon, 10 Nov 2014 23:42:06 GMT

I can't get the screen to rotate on my Z3 either

I'm sure it used to work.

It doesn't roate in any of the apps, gallery, youtube etc all remain in portrait mode.

Auto rotate is turned on.

It doesn't even rotate when it's sat in the charging dock

Any help very much appreciated.

Thanks

Paul

Re: Home screen stopped rotating

Rickard — Tue, 11 Nov 2014 08:02:14 GMT

@paul_arnold

Does it work if you try the phone in safe mode? From what you're describing it should rotate so there's something wrong i'm afraid.

Re: Home screen stopped rotating

paul_arnold — Tue, 11 Nov 2014 09:09:24 GMT

Thanks for the quick reply.

I've tried safe mode and it doens't work in that either

I bought this on the 9th October so not a very good start.

Whats the best/quickest way of getting it fixed which won't leave me without a phone for long ?

Thanks

Paul

Re: Home screen stopped rotating

Rickard — Tue, 11 Nov 2014 09:21:44 GMT

I recommend that you first try reinstalling the software in your phone using a computer to make sure it's not a software issue.

You can repair the software in the phone using Bridge for Mac or PC Companion which you can download from http://www.sonymobile.com/global-en/software/phones/xperia-z3/.

But please note that performing a software repair will reset the phone.

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Home screen stopped rotating

paul_arnold — Tue, 11 Nov 2014 09:56:39 GMT

I've already tried reinstalling the software.

I also tried a spirit level app which I know worked before and that doesn't work either.

Looks like it'll have to go back for repair, can't say I'm too impressed as I've never had a faulty phone before and this failed so quickly

Paul

Re: Home screen stopped rotating

paul_arnold — Wed, 12 Nov 2014 15:10:44 GMT

Got a repair number for this now so just got to send it back.

Just a quick question...it says put it in a padded bag and not the original box, is this really strong enough against royal mail treatment ?

Also says get proof of postage, again considering the cost of the phone shouldn't this be insured or do Sony cover that if it goes missing ?

I'm disappointed Sony don't do it like other manufacturers, ie send you a pre-label box etc

Re: Home screen stopped rotating

Rickard — Wed, 12 Nov 2014 16:14:41 GMT

How this is handled depends on your country/market so i'm afraid i can't say. You will need to contact your local support team for this information.

Re: Home screen stopped rotating

Annuvin — Thu, 25 Jun 2015 10:26:35 GMT

Same issue here. Fixed it with a soft reset.

Hold power and volume up key until phone vibrates three times and turns off. Wait 10 seconds and power it on.

HTH.

Re: Home screen stopped rotating

cy4n — Fri, 26 Jun 2015 12:23:09 GMT

hi,

is this statement still true for lollipop 5.0.2 on the z3 compact?

"The homescreen (launcher) and lock screen in Z3 will only rotate when the phone is docked (charger connected to the magnetic connector) and you hold the phone horizontally. If you charge it over USB or no charger is connected they will not rotate."

cheers

chris

Re: Home screen stopped rotating

quickblackdog — Fri, 26 Jun 2015 12:51:29 GMT

Mine stopped rotating completely but restart/soft reset fixed it

Re: Home screen stopped rotating

Luti — Tue, 08 Sep 2015 04:56:05 GMT

I bought my Xperia Z3 in January it was on Android 4.4 with no rotation issues, eventually I updated it to 5.0.1 thats when the auto rotate problems started. It could rotate but a few hours or minutes later it stops rotating (Auto rotate option On), i have to restart phone so that rotation works again. I waited for 5.1 and upgraded to it, the problem is not resolved. I have to restart my phone everytime during the day to use auto rotate, this is annoying and it means my sensors are working. Why allow phone updates if they are going to give problems or not solve them?